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The payment of a new member (HCR number starting with 2022) will be put on “Pending”Pending to allow you to confirm and validate the member’s eligibility within your organization.
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To do so, two steps must be done in order for the payment to be accepted:
You must go to the member’s profile under the
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Summary tab to validate the address, the documents added to their file and then click on
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Action and Confirm Member.
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Finally, you must go to the member’s
“Transaction”Transaction tab, click on “Action” Action and “ Confirm Payment” Payment so that the payment is accepted by your organization and charged to the member’s credit card.
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Note: In the case of a change of address of an existing member, this procedure is not required, you only have to validate the address and confirm the member. |
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However, if there is a new member (with an HCR number starting with 2022) on an invoice that includes old members, the entire invoice will be put “Pending” Pending for payment, so you must confirm the new member and confirm the payment for the new member in order for the transaction to be accepted for all members on that same invoice. |