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Click here for ASHL insurance information.
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A field called "Approved by Branch" is available in the claim creation and claim search. This will allow the branch to indicate the claim as approved and Hockey Canada can filter this information. |
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Before opening a new claim, confirm that one hasn’t already been started for this participant.
If a member does have more than one profile in HCR, they should be merged together before starting a claim to ensure payment is not paid twice on a claim.
Our goal is to have zero documents emailed for an insurance claim. Use HCR for this - it improves efficiency and is more secure.
Enter the claim as soon as you receive the injury report or as soon as you can. Try to avoid stock-piling claims before entering them into HCR.
To keep attachment size low, scan to PDF instead of to a picture format. You can also scan to a lower resolution to keep the file size down. Insurance file limit is set to 20MB.
Always label the document you add to HCR so it is easier to reference later, and can be managed with document retention schedules later too.
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Accident: General information – You will be asked to provide basic information for the accident. If the information is not available when you are starting the claim, you can select ‘No info’ from the specific dropdown list. The mandatory’s field mandatory fields are: Participant type, office, accident date, location, event type and time.
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Injury: Information is collected here about the injury. The following information is mandatory: body part, injury nature, on site care, accident cause, wearing when injured and absence. If the information is not available at the time of entering the claim, select ‘No info’. Wearing when When injured, you can select more than one option if necessary.
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If during the accident 2 different body parts are injured, you can add a comment in the notes field |
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Hockey Canada insurance is a secondary insurance provider. Primary information information is required for the claim to be processed. If the primary insurance provider is not known at the time of entering the claim, please note that it will be requested before the claim can be processed. If the injured player or the players player's parent/guardian do not have private heath health insurance it should be noted in this section for the claim to be processed. |
Team Info: If the member is rostered on a team, select the team that the injury occurred with. If it is not listed select , ‘Non Listed Team’, and manually enter the team name and division.
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To make an update click on the claim, opening the side panel, use the blue pencils to edit the information.
To add invoice’s an invoice for a claim, open the side panel and click on Injury. Select ‘Add document’ and select the Invoice as the type of document.
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