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Warning

However, there are some items that will not allow you to make a registration or other items exchange, here are the items that will prevent you from making the exchange:

  • The invoice item has been cancelled

  • The invoice has been refunded

  • Credit card payments are pending (see procedure below)

  • Insufficient permission to modify invoices

  • Invoice is not in the current organization

Table of Contents

Exchange of registration

Here are the steps to proceed with a REGISTRATION exchange

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  • Choose the type of member

  • Click on ‘Show all packages’ to see all available registration, otherwise, the system will only show you the registrations related to your age category.

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  • Select the new registration

    • Previously completed registrations will be highlighted in yellow

    • The registration fees must have been previously configured in your ‘Registration fees’ in your ‘Catalog’.

  • You can modify the registration fee, the registration date and the registration time if necessary

  • You must select the position group and the member's position

  • Click on ‘Next’

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