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New Features

Request a change in mandatory information

We are releasing a module this week that will add a workflow of validation when updating mandatory information on a member’s profile. Every user will now need to request to change the mandatory information:

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• If your regional organization approves the change request, the member’s profile will be updated with the new data, and you will receive a notification to advise you of the approval.

• If your regional organization refuses the change request, the member’s profile will not be updated, and you will receive a notification indicating your region’s denial.

Approve a change in mandatory information

There’s now a module where users can manage requests by approving or rejecting them. Depending on your authorization, you’ll see a Manage Change Request item.

Please consult the complete documentation here.

Note when a 3rd party updates mandatory information

To improve the tracking we are doing with 3rd party, we have implemented a new feature that will create a note automatically when there is a change in mandatory fields (first name, last name, date of birth, gender) by a 3rd party.

Updates and Improvements

New permission Bypass Clinic Registration Validation

We are releasing this week a new permission that will bypass the clinic registration validation. This permission will be added to all branch admin by default. The goal of this new permission is to allow the user to register a participant to a clinic even if the participant profile does not meet the prerequisite of the clinic.

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If you click on the box, the system will allow the registration of that member without doing any validation.

Important note about Paysafe

Organizations using Paysafe as a payment provider have received an email from Paysafe regarding a PCI compliance fee in the past few days. Please note that this is a generic email to all merchant account holders. In the case of Hockey Canada, these costs are covered by Spordle. You don’t have to take any action.

Training Calendar

Check our training calendar. New sessions are frequently added.

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