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New Features

Request a change

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in mandatory information

We are releasing a module this week that will add a workflow of validation when updating mandatory information on a member member’s profile. Every user will now need to request to change the mandatory information:

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To make a request, click the Action button in a member's member’s profile and select Request Mandatory Changes.

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A notification will then be sent to your regional organization for approval.

The member's member’s profile cannot be edited again until the request is approved.

When a notification request is pending, a red notification will appear under the member's member’s profile picture.

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A window will pop up by clicking on the Pending Mandatory Changes Request notification to see by whom the request was created and the changes requested.

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• If your regional organization approves the change request, the member's member’s profile will be updated with the new data, and you will receive a notification to advise you of the approval.

• If your regional organization refuses the change request, the member's member’s profile will not be updated, and you will receive a notification indicating your region's region’s denial.

Approve a change in mandatory information

There's There’s now a module where users can manage requests by approving or rejecting them. Depending on your authorization, you'll you’ll see a Manage Change Request item.

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To improve the tracking we are doing with 3rd party, we have implemented a new feature that will create a note automatically when there is a change on in mandatory fields (first name, last name, date of birth, gender) by a 3rd party.

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We are releasing this week a new permission that will bypass the clinic registration validation. This permission will be added to all branch admin by default. The goal of this new permission is to allow the user to register a participant to a clinic even if the participant profile does not meet the prerequisite of the clinic.

The permission will allow to bypass following restrictions will be ignored:

• Prerequisite validation

• Age validation

• Background check checks validation

• Member type validation

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When the permission is enabled, you will see this checkbox in the manual registration process that allows you to bypass the restriction.

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If you click on the box, the system will allow the registration of that member without doing any validation.

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Organizations using Paysafe as a payment provider have received an email from Paysafe regarding a PCI compliance fee in the past few days. Please note that this is a generic email to all merchant account holders. In the case of Hockey Canada, these costs are covered by Spordle. You don't don’t have to take any action.

Training Calendar

Check our training calendar. New sessions are frequently added frequently.

Click herefor the training calendar.

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