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Registration Set Up
Q: What does Terms & Conditions mean?
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A: You can cancel these items, but you cannot refund it. You can use a general refund and put a note in for which item the refund is for.
Online Registration
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Q: If our fees have not been set, can we delay the setting up/opening of our registration?
A: Yes! We are committed to opening registration on June 1st. However, if you want to wait to start registration, you are free to do so.
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A: Absolutely! The pilot project will enable online registration of a player as well as manual registration by a registrar in the HCR 3.0. Please note; that when doing manual registration if the parent is not with you, the parent(s) and player(s) will need to sign the waiver forms before the first practice.
Q: Do the transactions still appear if they withdraw, and the registration is refunded? They currently do not. In the initial HCR they did.
A: Yes, any registration, cancellation, credit, refund will show up in the transaction tab in the member’s profile.
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A: Hockey Canada and the Branch will decide on a deadline for the reimbursement of the membership fee. After this deadline, the membership fee will not be refundable. Until that date, the MHA can process a full refund of the registration and membership fees that are a part of the initial transaction. Hockey Canada and the Branch will not count that refunded member in their annual invoice.
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A: Yes, they will be able to select either a registration fee or an item from the other items catalog. However, during the pilot project, only the online registration has other items selection enabled. The manual selection of another item will be available for the national rollout in June.
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A: The upload files functionality will be available in June.
Q: What can we do if the credit card is expired or cancelled.
A: We will enable the possibility to either cancel an installment on a credit card or change the credit card number within the HCR 3.0. This functionality will be released later, closer to early June. The registrar will be able to cancel a credit card payment installment and move it to manual payment (i.e. receive the payment by cheque, Interac transfer or by cash). In the future, HCR 3.0 will enable the possibility to send an electronic invoice to the client so that he or she may receive online payment.
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A: We will add a feature in the future to record cash payments and cheques received. This feature should be available for the national rollout in June.
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A: Yes, by default, your email address as a registrar will be selected. You can remove yourself by unchecking the box to the left of your email or add other email addresses to receive the receipts. To add additional emails, you simply need to enter the email address and separate them with a semicolon ‘’ ; ’’.
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A: The payment processing partner, either Paysafe or SportsPay, returns a log for all transactions. The system will flag all incomplete transactions. To view the list, click on the notification bell section in the top right corner.
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You will then be able to manage the payment method. Please keep in mind that the system will try once a day for a 3-day period for installment payments only.
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A: You will see credits in the member profile under the TRANSACTION tab.
Q: So, the refund email comes to the registrar instead of the parent?
A: Correct but you can add the parent’s email separated by semicolons. “;”
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A: No, because we capture everything that has passed the date of registration and request those payments with the 1st installment.
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A: The parent will check off what payment method they use or intend to use. The registrar will be able to change the method at time of collection, and mark it as received.
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A: No, you have to register them both at the same time to get the discount.
You have two options:
Proceed with a partial refund of the second transaction.
Proceed via manual registration for both transactions, and then credit the second account.
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A: It is there so if you have an error that needs to be correct, you can then set it back to draft. This feature can be used if you need to put the online store back online after the original end date.
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A: Yes, but please note; the change that is made will not be applied to those that have already registered.
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A: Yes, It will become active on the date that you have it set to go live on.
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A: In order to edit an active form, you must toggle the online store to draft the required change and then once completed you can then set it back to active.
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A: You can set the online registration to closed if the time period has closed or you want to pull it off the table before the date that was originally schedule
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A: If you go to the online registration and click on the shopping cart. this will open your public registration page.
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How do I adjust the dates of my online store?
A: In the ‘Online Registration’ window, click on the side panel and select the store you want to modify. In the general information section, select edit. In this window you can edit, start dates, end dates and times. Remember to click save at the end.
Q: How do I make an ‘Other Item’ mandatory?
A: In the online registration window, click in the items and fees section. Click on the item you want to make mandatory and side panel will open. You can select which ones you’d like to make mandatory for registration.
Q: Why isn’t my registration fee showing up in my store?
A: After you create your registration fee in your catalogue you need to add it to your online store. This can be found in the ‘items and fees’ section.
Q: Why isn’t my discount applying in my online store?
A: After you create your discount in your catalogue you need to add it to your online store. This can be found in the ‘Terms & Conditions, Discounts and Payments’ section.
Q: How do I add my merchant account to my online store?
A: In the online registration, go to ‘Terms & Conditions, Discounts & Payments’, go to the payment options and select your merchant account from the drop-down menu.
Q: How do I get notifications for registration?
A: In the online store set-up under the General Section, under the registrar e-mail address there is a check box that says, ‘send an e-mail with each registration’.
Q: How do I turn off notifications for registration?
A: In the online store set-up under the General Section, under the registrar e-mail address unclick the check box that says, ‘send an e-mail with each registration’.
Q: My parents can only register existing players?
A: This means your member branch has turned of the option to add new players. Please contact them for best procedure to create and HCR number for the new player.
Q: How can I bulk confirm registrations?
A: Unfortunately, at this time, this feature is not available. However, we are reviewing it in the future.
Transfers of Registration
Q: Can this be exported to QuickBooks online?
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A: Each store has a separate link, but you will also have a public page where all your stores will appear.
Clinics
Q: When minimum age to attend is entered, is it determined as of the date the participant registers or Dec. 31?
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