Here are the steps to follow if you wish to update your credit card information or if a payment has been declined.
Choose the "Payment" tab in My Account
To change your credit card in "My Account" for an upcoming payment, you must click on "Change Card" under "Next Payment" in your pending transactions.
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A new window will open, click on "+Add a card".
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Update your credit card information and click "Confirm".
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You will now have two cards available in your account.
Select the new card you have added and click on "Confirm".
You have now successfully updated the card for the intended payment.
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You will now also see 2 cards in your vault.
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When a payment is declined, you will receive a notification that the payment has been declined when you log into "My Account". If you wish to change your card so that the payment can be collected by your organization, please follow the steps above.
If your organization has manually registered and sent you an electronic invoice, you will receive an email requesting payment. When you log into your account, you will see a notification of a pending payment. Simply click on "Pay Now" to start the payment process and enter the data for the transaction.
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