...

New Features

Request a change

...

in mandatory information

We are releasing a module this week that will add a workflow of validation when updating mandatory information on a member member’s profile. Every user will now need to do a request to change those the mandatory information:

• First name

• Last name

• Date of birth

• Gender

The request will be submitted to the branch or the member partners for approval.

Every changes change pushed on those fields from a 3rd party will also follow this process.

...

To make a request, click the Action button in a member's member’s profile and select Request Mandatory Changes.

...

A notification will then be sent to your regional organization for approval.

The member's member’s profile cannot be edited again until the request is approved.

When a notification request is pending, a red notification will appear under the member's member’s profile picture.

...

A window will pop up by clicking on the Pending Mandatory Changes Request notification to see by whom the request was created and the changes requested.

...

• If your regional organization approves the change request, the member's member’s profile will be updated with the new data, and you will receive a notification to advise you of the approval. The validity of the passport will not change.

• If your regional organization refuses the change request, the member's member’s profile will not be updated, and you will receive a notification indicating your region's region’s denial. The validity of the passport will not change.

...

Manage a change

...

in mandatory information

There is now a module where users will be able to manage the request and approve or reject them. Based on the permission, you will see an item called Manage change request.

Please consult the full Depending on your roles and permissions, you can manage member modification requests made by your organizations by going to the Tasks menu and selecting Manage Requests. In this module, you can approve or reject submitted requests.

Please consult the complete documentation here.

Note when a 3rd party

...

updates mandatory information

In order to To improve the tracking we are doing with 3rd party, we have implemented a new feature that will create a note automatically when there is a change on in mandatory fields (first name, last name, date of birth, gender) by a 3rd party.

Updates and Improvements

New permission Bypass Clinic Registration Validation

We are releasing this week a new permission that will bypass the clinic registration validation. This permission will be added to all branch admin by default. The goal of this new permission is to allow the user to register a participant to a clinic even if the participant profile does not meet the prerequisite of the clinic.

The permission will allow to bypass following restrictions will be ignored:

• Prerequisite validation

• Age validation CRC

• Background checks validation

• Member type validation

...

• Available places

• Waiting list restrictions

This apply applies only to registration inside HCR. A participant will never be able to bypass the restriction.

When the permission is enabled, you will see this checkbox in the manual registration process that allow allows you to bypass the restriction.

...

If you click on the box, the system will allow the registration of that member without doing any validation.

Important note about Paysafe

Organizations using Paysafe as a payment provider have received an email from Paysafe in the past few days regarding a PCI compliance fee. Please note that this is a generic email to all merchant account holders. In the case of Hockey Canada, these costs are covered by Spordle. You don't have to take any action.

Training Calendar

Check our training calendar. New sessions are frequently added frequently.

Click herefor the training calendar.

...