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A member's primary information is that which identifies the member, i.e. last name, first name, date of birth and gender identity. Hockey Canada also considers the e-mail address to be primary information. This information must be filled in when creating a member recordprofile, either through online registration by a parent or by creating a member profile by an association's registrar when registration is done manually using the information provided by a parent or an external system (third party).

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Given the sensitivity and importance of this information, Hockey Canada has decided to make branch approval mandatory for all modifications to mandatory primary information.

To do so, click on modify edit in the General Primary Information section.

The fields corresponding to primary information will appear grayed out. To request a modification of this information, click on Request Mandatory Change in the blue band. A pop-up window will open, allowing you to fill in the information to be modified.

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If the participant is shared between two organizations, both organizations can request the changes, and both branches can approve them.

All changes submitted by external systems will also be subject to this approval process, so an organization using an external system (third party) will no longer be able to make changes affecting mandatory primary information without the branch having approved the process. However, MJAs MHAs may at any time submit a modification directly into the HCR following the established process.

Once the request has been submitted, you will receive a notification that it has been submitted and is pending. You will also receive notification when a decision has been made, i.e., whether the change has been approved or refused.

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Manage Request

The branches can manage the request via the Task module.