In order to issue a refund, we must go to a participant’s profile and click on the transactions tab. We can only refund money that has been processed and can’t refund more money than what has been paid.
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Note: Only transactions that have been processed by credit card through the HCR online registration will be refunded directly on the account’s credit card. |
To refund: Click on the action button in the right side panel and then click on refund. A dialog box will open so that you may enter the reason for the refund as well as the amount.
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Now that we have issued a refund, we can see the history of the transaction from the side panel. INSERT IMAGE OF A REFUND FROM TRANSACTION SECTION
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