A member's primary information is that which identifies the member, i.e. last name, first name, date of birth and gender identity. Hockey Canada also considers the e-mail address to be primary information. This information must be filled in when creating a member record, either through online registration by a parent or by creating a member profile by an association's registrar when registration is done manually using the information provided by a parent or an external system (third party).
Some of this information, such as gender and date of birth, is also used to classify members into divisions.
Given the sensitivity and importance of this information, Hockey Canada has decided to make branch approval mandatory for all modifications to mandatory primary information.
To do so, click on modify in the General Information section.
The fields corresponding to primary information will appear grayed out. To request a modification of this information, click on Request Mandatory Change in the blue band. A pop-up window will open, allowing you to fill in the information to be modified.
When the pop-up window appears, all editable fields will be pre-filled with the current information from the member's file, so it's essential to modify only the fields that need to be modified without touching the other fields.
Click submit, and the request will be forwarded to your branch for approval.
If the participant is shared between two organizations, both organizations can request the changes, and both branches can approve them.
Branches can modify members' mandatory primary information at any time without having to go through the modification approval process.
All changes submitted by external systems will also be subject to this approval process, so an organization using an external system (third party) will no longer be able to make changes affecting mandatory primary information without the branch having approved the process. However, MJAs may at any time submit a modification directly into the HCR following the established process.
Once the request has been submitted, you will receive a notification that it has been submitted and is pending. You will also receive notification when a decision has been made, i.e., whether the change has been approved or refused.
APPROBATION :
BC : Branch Admins, Branch Super Users, and District Registrars
HEO : Branch Admins, Branch Super Users, and District/Region Registrars
HNO, PEI, NS, NB, OHF : Branch Admins, Member Partner Admins (OHF), and Branch Super Users
You can return to the request to cancel it at any time before your branch makes a decision.
A window will appear when you click on the Pending change request notification in red, allowing you to see by whom the request was created and the changes requested.
You can also cancel the request by clicking on Cancel request.
Approved modification logs are in the history tab in the bottom section: Member information change logs.