Section 1 - Access to Organization Registration Page

Step 1

If you don't have the direct link to your organization’s Registration Page, please visit HCR’s official website.

Once on the HCR official website, click on Register to play call to action

Search and select the organization you want to register.

Step 2

Once on your organization’s Registration Page, click on the Register now or View online Stores link to access the online registration page.

Step 3

Now select the store where you want to register. Note that if the organization has only one online store, you will be directly redirected to the right online store.

 

Step 4

Once in the online store, you will see the Category and type of package that you can register for along with the fees of each age group. To register, click on the Register now button. (see picture below). In the right corner, you will notice the dates that the registration store is available.

Step 5

A login window will appear. Hockey Canada Registry (HCR) is now powered by Spordle. This is why you are redirected to the Spordle My Account login page. (see picture below). If this is your first time registering or first time using the new Hockey Canada Registry you will need to create a new account.

  1. To create a new account, click on the Sign-up link (see Note b below) this will start the process for creating an account.

  2. If you have already created a new account, simply enter your email in the proper field to log in (see Note a below).

a) Already have an account?

If you had an account in the previous Hockey Canada registration platform, this account is no longer valid. You must create a new account to start your registration.

b) Create a new account

Click on the Sign-up call to action. Enter your details into the required fields for account creation and click sign up, an email will be sent to your email address with a verification code. The page will load to where you need to enter this verification code.

Note: Passwords require the following:

  • Must be at least 8 characters in length

  • Must have 1 number

  • Must have 1 uppercase letter

  • Must have 1 lowercase letter

  • Must have 1 special character

Once the Account creation form completed, click on Sign-up. The platform will send you a verification code to complete the creation process.

Enter the verification code and then enter the password you used to set up your account.

Review and agree to the Hockey Canada Terms and Conditions. Once you have agreed you will be taken back to the main registration page. Click Register Now button and you can begin your registration process.

c) Forgot your HCR account email or password?

This is not a problem! Try all of the emails that you have in mind, one by one, and the platform will automatically detect if the email is linked to an existing account. If you can’t seem to find the proper email after a few tries, simply create a new account. (see picture below)

Forgot your password?

Click on the Forgot password? link to retrieve it. (see Note b below)

The platform will send a temporary password to your account’s email address. You may use this temporary password to start over the login process.

 


Section 2 - Start Your Registration Process

Step 1

Once you log in, a window will appear showing two options. The first one has listed as Register an existing participant and the second one as Register a new participant. (see picture below)

Existing Participant: This is someone who has already participated in organized hockey as a player, coach, and/or volunteer. This member would already exist in the Hockey Canada Registry.

New Participant: This is someone who has never participated in organized hockey as a player, coach, and/or volunteer. This member would not already exist in the Hockey Canada Registry.

Select one of the two options and click on Start Registration.

Step 2-A (If existing participant)

At this point, if you know the HCR number of the member that you want to register, you can enter it here (see Note a below). If this is not the case, you can enter the First Name, Last Name, and Date of Birth to search for the member (see Note b below).

Click on the Search button to continue. (see picture below)

Spordle My Account will detect members that have already been registered in the platform in the past that match the search criteria. If this is the case, they will appear by default as members that you can select. (see picture below)

If you see a member that matches your search criteria, click on that member and then click on Next.

If you cannot find a member that matches your search criteria, but you know this member’s HCR number, click on the Search HCR Participant button and then click on Next.

Enter the HCR number of the member in the appropriate field and click on Search.

 

Step 2-B (If new participant)

For new participants, select the Register a new participant option and click on Start Registration. (see picture below)

IMPORTANT: At this point, there is no more duplication check. Please note that you have the responsibility to make sure that you do not create a new participant account if you think that the member already exists in the HCR. This step is crucial to avoid creating duplicates within the platform.

Enter the First Name, Last Name and Date of Birth in the appropriate fields. Please make sure that you enter the correct information in these fields. The Date of Birth is especially important since the platform uses this information to search against the current profiles and suggest any existing users that meet the search criteria. (see picture below)

By clicking on the +Add button, the platform will search for existing members in the platform to try and match the information you just entered. If you see a suggested member that is the same as the one you want to register, please review these search results so that you do not create a duplicate.

If the search does not return any results or after reviewing the returned results are not for your participant that you wish to register, click the Create a new participant button.

 

At this point, you can complete the necessary fields to create your participant.

Please note that the platform uses Google Autofill for the address, so just start typing your address and you will see address possibilities appear to select from. (see picture below)

It is possible that your full address isn’t available in Google. If this is the case, click on Enter address manually (see picture below).

You will view the following personalized fields. As always, it is important to enter the correct address because the system validates this information with the organization you are registering to. (see picture below)

Step 3

The system will then show all the available registration packages for the selected participant. Select the package and click the Next button to continue. (see picture below)

Step 4

You may be presented with a questionnaire to answer these questions are related to the registration of the participant are being asked by the organization. This information, as well as all of the information related to the member, is strictly confidential. Once completed, click on Next to continue. (see picture below)

Step 5

Organizations have the option of offering additional products that can be added to and paid for at the time of registration. Some of them are mandatory items and some of them are optional. Once completed, click on Next to continue. (see picture below)

Step 6

To continue with the registration, you must now accept any waivers that are needed. The waivers come from Hockey Canada, the Member branch, Member partner, or the organization that you are registering to. Once the waiver has been carefully reviewed, check the I have read and accept the waiver box and click Next, the next waiver will appear if there are more than one, repeat the above until all waivers have been accepted. (see picture below, not an actual waiver that is set up)

Step 7

Once the registration process is completed for the first participant, you can register a second participant from your family by following the same steps a second time. If you are done, you can proceed to the payment by clicking on Proceed to the next step. (see picture below)

 

Step 8

You will now be at the order summary section where you can review the registrations you wish to purchase. Review and confirm your registration summary.

Please see below for an example of a transaction that has a family discount. The family discount policy may differ from one organization to another. At this stage, please do not register another family member. The system will add the family discount based on the main address of the member. In the case of an exception, please contact your organization. If you are done, you can proceed to the payment by clicking on Next. (see picture below)

Please see below for an example of a member that has a credit on their account. To use the credit, simply click on Activate credit for this member. Credits cannot be transferred to another member. If you are done, you can proceed to the payment by clicking on Next. (see picture below)

Step 9

To continue with the payment, some organizations will offer the possibility of paying the registration in installments. Select the proper option and click on Next to continue. (see picture below)

Installment payments will be automatically charged to your credit card.

To change your credit card, you must go to your Spordle My Account, select payment method, and change your default credit card. Please note that this functionality will be available in June 2021.

Step 10

Before you can get to the payment of the registration, you must first accept the payment terms and conditions. Check the I have read and accept the payment terms and conditions box and then click on Next to continue. (see picture below)

Step 11

At this point, you must select your payment method.

IMPORTANT: Please keep in mind that the Interac transfer, the cheque, and the cash options are deferred payments that are paid manually to the organization. Only the credit card payment method is made online. (see picture below)

 

Step 12

Select the credit card payment method and then click on the Next button. (see picture below)

 

Step 13

Enter your credit card information and then click on the Pay button. (see picture below)

Step 14

Congratulations, you are now registered to your minor hockey organization! A confirmation number will appear on the screen (see picture below) and you will also receive a confirmation email with the information related to the transaction.