Paysafe - Parent guide

Your local hockey organization has created a manual registration or a manual transaction and sent you an electronic invoice that requires payment. You need to update the credit card you used for the initial transaction or need to add a new card after a declined payment, this guide will walk you trough the steps required.

The initial email you will receive will be based on whether you currently have a Spordle My Account.

• Option 1 : currently no My Account - you will receive an email with instructions to create an account.

Open

You need to enter the temporary password received in the email

Open

You will be asked to confirm a new password

You will then need to confirm the terms and conditions

• Option 2 : you have a Spordle My Account - you will receive an email with an invoice a payment link

In both options, once you login to your My Account, you will see a notification of a pending payment

Please click Pay Now to start the process, you will see the details of the transaction.

Choose + Add Card and then enter the appropriate information *** the address is the one on file with your credit card company

Choose confirm to complete the process of adding a card, this does not confirm the payment yet

You can now see the added card at the bottom, please choose the card and then click Pay

Congratulations, you have completed the payment

You can now see the completed and upcoming payments

You have an upcoming payment scheduled and would like to change your card on file

Or you received a declined payment notification, you will see this page when you login to your My Account

Choose the Payment tab

You now see the next scheduled payment in the bottom corner

Click the blue Change Card

Click the + Add Card option

Update the information and click confirm, you will have now 2 cards available

Select the new card you added and click confirm

You have now successfully update the card for the scheduled payment

You will now also see 2 cards in your vault