Communications
The communication tool can only send communications from your organization through the HCR system. Each time you send an email, you must accept the terms and conditions established by Hockey Canada.
The HCR email function is intended for the management of your members. It is not intended to email members with notices of additional services, promotions, third-party promotions, and/or specific searches. Use it with discretion, and if you have any doubts, contact your branch.
Note: You will receive replies to your sent messages in your mailbox and not in the HCR communications menu.
There are four different ways to initiate communication:
Communications menu
Members menu
Teams menu
Clinics menu
Allow communications
The HCR communication module will send the message to the email address entered in the general information section of the member profile.
Plus, when a contact linked to the member is created in My Account and adds his information in the Contact tab if the Allow communications box is checked, this contact will receive messages sent from the communication menu.
For more information on adding contacts to My Account, please consult the Members - Contacts documentation.
As a registrar, you can check the box Allow communications in the member's HCR profile contacts. Please refer to the Members - Profile Page - Contacts documentation for more information.
Communications menu
Click on the Communications module in the left-hand menu.
If you wish to email users in one or more organizations, click on Write. Then select Organization or Participant, depending on who you wish to send the communication to.
Organization
If you select the Organization option, click on the organization tree to select your organization.
Select the organizations you wish to send your message to and click on Close.
The list of users found by the search will include your organization's staff and HCR users only. You can use the checkbox to remove specific users from the list.
A Download button at the bottom of the page lets you download the email list as a CSV file if you need to use it in another system.
When you select, you may see a red Invalid Recipients box. These are members who do not have an email address in the General Information menu of their profile. You'll see whether members have email addresses in their contacts by clicking on the arrow. If so, you can select them.
You can also download the list of invalid recipients to correct members' profiles.
Note: If members reply to your message, you will not receive the reply in the HCR; the reply will be sent to the address indicated in Reply To email.
By default, the reply email address displayed is the one you entered in the menu Manage - Organization. If you'd like members to reply at a different email address, change the email address.
Then, enter the subject and content of your message. Several formatting options are available, including adding a web link.
Click on the I understand box to indicate your acceptance of Hockey Canada's terms and conditions.
Participant
By selecting Participant, you can add the desired members by their HCR number or by using the advanced search by first and last name. If more than one person with the same name appears, click on Add on the correct participant.
You can send your communication to several members by clicking on +Add. You can always download the email list as a CSV file if you need to use it in another system. Then click on Next to write your message.
Note : The system will send an email to each selected member, deleting any duplicates in the list of email addresses. Messages will be sent individually, so other members will not see the list of people to whom the message has been sent.
Members Menu
From members' search results
You can send a message from the member search results using the desired filters. By selecting Player in the Type search criteria, the complete list of members registered for the current season will be displayed.
Once you've completed your search, select the players you want by clicking on the checkbox on the left. You have the option of selecting all players selecting the current page, or you can select players individually by checking each one.
Once you've selected the players, the side panel will appear on the right. Click on the Action button and select Send a Communication.
Follow the steps outlined in the Communication Module to send a message to your members.
Teams Menu
There are two ways to send emails from a team roster:
The Action button on the team roster page will message all team participants (players/bench staff and released players). If you wish to remove released players from the list, delete them from the contact list or proceed as follows.
Using the Action button in one of the team sections will send a message only to the participant in that section.
You will then see the same communication module with the names of the participants. Simply follow the steps outlined in the Communication Module to send a message to your members.
Clinics Menu
You can send a message to the participants of your courses to do this, you must:
Click on the clinic
Go to the Attendees tab
Select the participants by using the check mark to the left of the names
A side panel will open on your right, click on Action, then on Send communication
You will then see the same communication module with the names of the participants. Simply follow the steps outlined in the Communication Module to send a message to your members.