My Account - Members

When you register a member, he or she is automatically added to your members list in the Members menu. The organization in which you have registered the member is also displayed.

The initials of all the members linked to your account are displayed, you have to click on an initial to display the member.

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Add a Member

To add an existing member to My Account, click Create Member or the + next to your members' initials.

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Then complete the required fields.

• First name

• Last Name

• Date of Birth

• Relationship (that you have with the member)

• Then click on Create New Member

The system will search for the member in the HCR database and display the profiles that match your search.

Select the profile you are looking for and click on the Validate button at the bottom of the page.

You can also search by participant number by clicking on Search by participant number at the bottom of the page.

Add a Sports Profile

If you have a member who is registered in multiple sports (Soccer, Baseball and Hockey), you have the ability to add their HCR member profile for all the sports profiles they participate in. Click on +Add Profile and select the correct member profile by sport.

View Member Profile

To view the member's profile, click on View Profile.

Missing Required Fields

A red notification appears in a member's profile when tasks have not been completed. Clicking on the notification will bring up a page to complete the missing data.

Tabs on the Member Page

General

This tab will only show you the first name, last name and age of the member.

Request a Change of Address

If you are moving, you can request a change of address by clicking on Request a Change of Address. A change of address email will be sent to your organization and they will be responsible for validating your change.

Depending on the organization, proof of residency may be required when changing your address. Please consult your organization for more information.

Accounts Linked to this Member

By clicking on Accounts linked to this member, the names of people who have added this member to My Account will be displayed.

Remove a Member's Profile

By clicking on the three small dots in the upper right corner, you can remove this member's profile in your My Account.

Contacts

It is possible to add a contact to a member's profile. In the Contacts tab of a member, click on +Add a contact.

Fill in the required fields:

• Contact type

• First Name

• Last Name

• Email

• Phone number

• Phone Type

• If you wish to add a phone number, click on +Add a number

• Set as an emergency contact (optional)

• When finished, click on Add

The contact will then be added to the tab. If you wish to remove it or make changes, please contact your organization.

Documents

Documents may be required to approve your profile, please ask your local organization for a complete list of what is required in your area.

If a document is required, you will be notified that there is a missing document and the type of document will be indicated.

The required documents can be added, click on Add File, select the document type, add the document and click on Save.

Only one document can be added at a time, but the same document type can be used as many times as needed.

If a document was added in error or is no longer valid, please contact your local organization and your registrar can remove it.

Here is how we protect the documents

1. All documents are stored in a file system in AWS (Amazon Web Service) that is completely secure. All uploaded files belong to the account that uploaded them. Spordle employees do not have access to these files.

2. Files can only be viewed when you are logged into HCR, the URL link for each file is not publicly available.

3. Only the parent who uploaded the file will have access to the file and the registrar who has read permission on the file.

Registrations

The participant's registration history can be viewed here.