User Guide_Opening a Paysafe Account
- Kim Thomas
- Steven Brien
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OBJECTIVE: This guide primarily aims to indicate where to proceed with the creation of the merchant account from Spordle ID and to follow the 5 steps to open the Paysafe merchant account. Additionally, it explains how to access the portal to check the status of the request and validate the bank account added in step 3 of the Paysafe account opening form.
SPORDLE ID
OPENING A PAYSAFE MERCHANT ACCOUNT
WHERE TO GO IN SPORDLE ID
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To start opening the Paysafe account, please use the button in Spordle ID. Here's how:
Click on the "Manage" menu and select "Organization".
In the "Organization" section, open the "General" tab.
Scroll down to the bottom of the page, in the "Merchant Accounts" section, and click on the "Get Started" button under the Paysafe logo.
PAYSAFE MERCHANT ACCOUNT OPENING FORM
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You will be redirected to a secure environment to complete the 5-page, 5-step application form. This merchant account opening request must be completed by a member of the organization's board of directors. Make sure you have all the necessary information at hand, including institution, account, and transit numbers, as well as your driver's license.
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STEP #1 - ORGANIZATION INFORMATION
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Here's a list of information to provide to complete this step:
Merchant account name
Usually the name of your organization; if you have more than one account, ensure to differentiate the two account names by adding an identifier at the beginning or end of the name, such as a period (.), a hyphen (-), a number (2), without altering the name, and optimize.
Legal name of the company/organization
Business/organization category
Please choose the category that best represents you among these three (3) options (Recreational Service, Charity, Education).
Organization website (ex : https://www.site.com)
Phone number (customer support) (+1 --____)
Language choice (French or English)
Organization email
Make sure to craft an email that will stand the test of time and maintain contact even after your departure from the board of directors.
Information to display on the "Credit Transaction" - Buyer's credit card statement :
Description (maximum 20 characters, including spaces)
Phone number (+1 --____)
Make sure to select a name that will be recognized by your customers to avoid chargebacks, which will incur a $15 fee.
Detailed account information:
Type of business/organization
Choose from these three (3) categories the one that best represents you (Charity, Corporation, Non-profit Organization)
Description (e.g., Sports Organization)
Business tax identification/registration number (if none, indicate 000000000)
The federal tax number should resemble: XXXXX XXXX RC0001, and the first 9 digits must be entered
Approximate annual revenue
Have you previously handled credit transactions? (Yes/No)
Answer YES
Have you previously made deliveries of goods? (Yes/No)
Answer NO
Do you have a refund policy? (Yes/No)
Answer YES
Here is an example of a refund policy: Registration fees for our sports organization are refundable before the start of the current season, excluding transaction fees.
Do you want to apply for Visa and Mastercard Debit? (Yes/No)
Answer YES
Merchant address (YOU ARE THE MERCHANT):
Address (door number, street)
Address 2 (apartment number, if necessary)
City
Postal Code
Country
Province
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STEP #2 - APPLICANT INFORMATION
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This step aims to ensure that the request comes from a real person, and therefore the applicant must submit their information for verification and validation.
First Name
Last Name
Email Address (please enter a valid email)
Position within the company/organization
Phone Number (+1 --____)
Date of Birth
Percentage ownership of the applicant Enter minimum 25%
Residence of the responsible person:
Address (Door number, street)
Address 2 (Apartment number, if necessary)
City
Postal Code
Country
Province
Duration of residence at this address (in years)
STEP #3 - BANKING INFORMATION
The third step involves entering the banking information of the organization for which the request to open a Paysafe merchant account is being made. Here are the required details:
Banking Information:
Account Number (5 to 12 digits)
Transit Number (5 digits)
Institution Number (3 digits)
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STEP #4 - TERMS AND CONDITIONS
At this stage, you will be prompted to read and accept Paysafe's terms and conditions as a merchant.
STEP #5 - USER CREATION
Here is the list of information to submit for Step 5, which involves creating the user to access the Paysafe NetBanx merchant portal:
Username:
Between 2 and 64 characters
Can contain letters and numbers
Letters must be lowercase
Cannot contain spaces
Password:
At least 8 characters
Can contain letters and numbers
Must contain at least one uppercase and one lowercase letter
Email address
Secret question (choose one from the provided list)
Answer
ACCESS THE NETBANX PORTAL
Once your account is created, you will need to monitor the approval of your account via this URL: https://login.netbanx.com/
REQUEST STATUS
Once logged into the platform, you will be able to view the status of your request.
Legend and corresponding actions according to the status:
When your "Status" is "Enabled", your account is ready to receive funds. However, for your income to be transferred to your account, you must finalize the "Bank account validation". To do this, click on "Validate", which will open this window.
BANK ACCOUNT VALIDATION
During the bank account validation step, you must complete the procedure to enable your income to be transferred to your account. To do this, click on the "Validate" button, which will open the bank account validation window.
Paysafe will make a micro-deposit ranging from $0.01 to $0.99. You will need to check your organization's bank account to identify this deposit and then enter the amount in the designated field. This action will instantly link the two accounts (your Paysafe account and your bank account).
Alternatively, you can send a specimen of your check to the following email address: customersupport@paysafe.com.
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