It is possible to convert a member’s installment credit card payments to manual payment either by cheque, cash, Interac transfer, external payment or offline credit. Here is the procedure to follow:
Procedure to follow if no payment has been debited to the member’s credit card
Click on the transaction in the Transaction tab of the member’s profile
Click on the "Action" button and then on Convert to manual.
You will be asked to select the manual payment method
Then click on Next.
You will then be asked to confirm the payment conversion by clicking on Confirm.
A message will be displayed to notify you that the conversion was successful.
The manual payment will then be indicated in the member’s transaction, you will then have to apply the payment when you receive it. Please refer to the Apply a Payment documentation.
Procedure to follow if a payment has already been debited to the member’s credit card
If a payment has already been debited to the member’s credit card and you wish to convert future payments to manual payments, the procedure is slightly different.
Click on the transaction in the Transaction tab of the member’s profile
Click on Edit on the right-side panel of the registration box
Select the manual payment method for future payments
Click on Confirm
The manual payment will then be reflected in the member’s transaction, you will then need to apply the payment when you receive it. Please refer to the Apply Payment document.
