It is possible to refund a member's account with a remaining credit.
Click on the Transaction tab in the member's profile
Click on the credit line so that the side panel opens
Click on the Action button and select Refund
The system will ask you for the payment method you wish to use for the refund.
You have the option to add an internal note (visible to administrators only) and an external note (visible to the customer)
The balance of the credit will be $0.00 and the credit will be recorded as refunded.
