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Administration
Account Identities
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Last updated | December 6th, 2021 |
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Category | Administration |
Applies to | Super Admins |
Creating new users
Find or create a profile On the page via the left sidebar, find or create the participant. If you can't find the participant, and creating the participant results in an error, you may need to contact HiSports as their participant already exists and is not visible to you. If the user does not have a Hockey ID, then you can proceed without as it's not a requirement. A Hockey Canada number (Hockey ID) is recommended to be used if the new user has one. This will ensure that active participants that are also a coach or official don't need to juggle multiple profiles, and will have access to teams in future seasons.
Once you've found or created the participant, you can add
With the participant profile created and role added, you can now send an invitation. This will send an email to the specified email address with a registration link associated to the profile. Alternatively, if the participant has a Hockey ID, they're able to self-register once you've added their role. | |
Last updated | July 27th, 2021 |
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Category | Administration |
Applies to | Super Admins |
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Assigning
Calendar Sync
Getting Started for Officials
Managing Officials
Official Availability
Official Lists
Payroll Reports
Requesting Games
Responding to an Assignment
Using the Assignments Panel
What's New
Assigning Settings
Assigning Rules
Pay Structures
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Announcements
Game Messages
Notifications
Team Contact List
General
Change your Password
Contact Verification
Getting Started
HCR 3.0 Sync Status
Participant Registration
Support & Training
Scheduling
Conflicts
Managing Leagues
Scheduling Games
Tournament Organizers
Scoresheet
App Installation
Game Lineups
Preseason Registrations
Scorekeeper Login
Scorekeeping Guide
Scratchpad
System Requirements
Troubleshooting
Teams
Managing your Team Roster
Team & Office Logos
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Officials can subscribe to their assigned games calendar to keep their personal calendar apps in sync.
To subscribe, go to and click on the icon in the right corner of the Upcoming Games section. Copy the link and add it to your calendar app. If a link doesn't show, click on Subscribe to generate the link.
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Last updated | July 27th, 2021 |
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Category | Assigning |
Applies to | Super Admins, Assigning Managers, Assigners, Officials |
Getting Started for Officials
1. Update your profile Your is where you'll find your contact information, availability and upcoming games. Make sure your contact information is verified so that you can receive notifications about game assignments and announcements from your assigners. You'll see a warning on your profile page if you haven't done this. 2. Add your availability Your availability consists of your assigners, your arenas and your calendar. Make sure to keep your calendar up to date, and ensure you've reviewed the list of assigners and arenas that you're available to. 3. Request a game Selecting in the left menu will show you all the games in the arenas you've made yourself available to and are qualified for. Read more about requesting games. 4. Your upcoming games Your profile page will list your upcoming games that you've been assigned to. You can see all of your past games, with links to scoresheets, under the games tab. You'll also receive a reminder email the night before with your schedule for the next day. | |
Last updated | January 6th |
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Category | Assigning |
Applies to | Officials, Super Admins, Assigning Managers, Assigners |
Managing Officials
To view official details, navigate to the participant page through either the or the Assignment Panel, and select the Officiating tab. Qualifications In BC Hockey, level qualifications are updated hourly. Qualifications are visible to assigning managers and assigners, but only editable by assigning managers by clicking on the qualification row. Officials also see their own qualifications on . Assigning Managers can also bulk import grade changes. Navigate to , select the People tab, and select Import Grades in the Officials section. Changes will only apply to officials listed in that section. Availability Assigners are able to view and modify an official's availability. This calendar is the same interface that officials use to manage their availability. Read more about how to manage availability. Conflicts Official conflicts can be added for teams. An official will be flagged as ineligible to officiate a game if the game involves a conflicted team. | |
Last updated | January 6th |
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Category | Assigning |
Applies to | Super Admins, Assigning Managers, Assigners |
Official Availability
As an official, is determined by three factors:
You can make changes to your availability by selecting "Settings" under your availability calendar. Assigner Availability As a new official, your list of assigners initially includes your qualification office. You can search and add associations that are using the assigning platform. Your selection affects which games you can see and request, and also affects which assigners can see you when assigning games. It also determines the announcements from assigners that you can see and receive notifications for. To make yourself unavailable and stop receiving announcements, remove the assigner from your availability. Arena Availability Your arena availability an optional feature you can use to limit your travel. If you do not select any arenas, you will be considered available to all arenas for your selected assigners. For example, if you live in a big city, you might want to stick closer to home and only select nearby arenas so you're not traveling across the city. Your assigner will see a flag when assigning a game in an arena you're not available in to let them know you're not available at that arena. Calendar Availability By default, your availability is considered "unknown" to assigners. You can select dates on your calendar and mark yourself as either available or unavailable, depending on your preferences.
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Last updated | January 10th |
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Category | Assigning |
Applies to | Officials, Super Admins, Assigning Managers, Assigners |
Official Lists
Official lists are useful as a shortcut to a subset of your officials. You can filter the officials in the using an official list, and to a list. Add and update lists
If you have a long list of officials you'd like to upload, contact HiSports for assistance. | |
Last updated | August 17th, 2021 |
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Category | Assigning |
Applies to | Assigning Managers, Super Admins |
Payroll Reports
The Reports section provides a number of reports that can assist with payroll operations. HiSports does not directly facilitate payments with officials. Each report can be queried by any date range. By default, the Game Date filter in the top right corner of the report is set to Previous Month. You can click on the filter and change 'Previous' to 'Between' to access a calendar to select a specific date range. Office Assignments This report will query all games assigned by the given office (or any member association, if a higher office is selected).
This section provides an overall summary of the total number of games officiated by each official, and amounts due. These counts are split into "Incomplete" and "Completed", which are further detailed in below sections. Assignments List This list will show individual assignments that were completed and accounted for in the summary section. Incomplete Assignments This may include games where the scoresheet was not yet completed, or the game was marked as cancelled/conflict/postponed. You may need to pay attention to this section if your policies pay out different amounts for incomplete games.
A scorekeeper may mark an official as "no show" when removing them from the scoresheet.
In exceptional cases, this section will list officials on a scoresheet that are not linked to a profile. This may occur when a scorekeeper's device is offline and cannot query additional officials, or if the scorekeeper was unable to find the official in the list and had to manually enter their name outside of the search.
This section is similar to the first Pay Summary section, based on the home team of each game. This will allow you to determine amounts owed by teams. Official Assignments Similar to the Office Assignments report, this will query for all games officiated by a given official. Assignment Summary This section lists total amounts by assigner. See description under Office Assignments Assignment List See description under Office Assignments No Show List See description under Office Assignments Incomplete Assignments See description under Office Assignments Team Assignments Similar to the Office assignments report, this will query all games by home team. Assignment Summary See description under Office Assignments Assignment List See description under Office Assignments No Show List See description under Office Assignments Incomplete Assignments See description under Office Assignments Schedule This section will list the team's schedule and all officials assigned to the game. The download button in the top right corner can be used to save as a spreadsheet to print out for a team. | |
Last updated | April 19th |
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Category | Assigning |
Applies to | Super Admins, Admins, Assigning Managers, Assigners |
Requesting Games
Depending on your association, you may have the ability to request games. You may not see games for the following reasons:
On the left menu, select . This will list all the games that you're assigned to and that are available to be requested. If you're also rostered to a team, you may see those games here as well. There's an assignment status icon on the right of each game. It looks like a clipboard with a badge (circular overlay) on top.
You can open the assignments panel by either clicking on the status icon, or clicking on the game row to see all game details, then clicking on the Officials tab.
If there are any available positions, you're able to click on the position and click the Request button. A notification will be sent to the assigner that you've requested the game. You can include a note with your request, which will be shown to the assigner. You may be unable to request a game if you've made yourself unavailable at the time or if there's a conflict with your availability or eligibility. This will be indicated by the flags on the summary tab. You'll receive a notification once you are assigned to the game by an assigner. A request does not limit which position you can be assign to, so if another position becomes available, an assigner can decide to assign you as needed. | |
Last updated | January 6th |
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Category | Assigning |
Applies to | Officials, Super Admins, Assigning Managers, Assigners |
Responding to an Assignment
When a game is assigned, officials will receive an immediate email notification with a link to the game. You can also find your assignments on . How to Respond Your list of upcoming games on your profile includes games you've been assigned to but haven't responded to yet. To respond, either click on the game status icon to the right of the game row, or click on the game row and navigate the to Officials tab. You can either accept or decline the game, and include a note for the assigner to see. Assigners may immediately receive a notification when an official has responded to an assignment. Declining Associations may require a reason when declining a game. There may also be a time limit to how many hours before a game you can decline a game. When declining a game, you have the option to mark yourself as unavailable (this selection will default to your current availability). If you have any overlapping assignments that you haven't accepted yet, you can accept one of those instead. Overlapping Games Accepting an assignment will decline any overlapping assignments that you haven't responded to yet. You won't be able to accept an assignment if you have an overlapping assignment that you've already accepted until you first decline the other assignment. Changing your Response If something happens and your availability changes, you're able to change your response:
If you're unable to make a game, make sure you change your response or contact your assigner to provide time for a replacement, otherwise a "no show" may be logged in your assignment history. Game Messages Once you're assigned to the game, you'll be able to send game messages for assigners and other officials. | |
Last updated | July 27th, 2021 |
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Category | Assigning |
Applies to | Super Admins, Assigning Managers, Assigners, Officials |
Using the Assignments Panel
The assignments panel is designed to provide you with all the information you need about an official to be able to efficiently assign a game. Officials have a near-identical view of the panel when requesting a game, but they do not see the officials list.
You can access the assignments panel through the game list by selecting the assignment status icon, or via the Officials tab on the game details page.
Officials List
The list of officials is composed of:
Officials that have made themselves available to the association that is responsible for assigning the game
Officials that are a list member of the association that is responsible for assigning the game
By default, the list of officials will all officials, except for expired and unregistered officials. You can change the filters using the menu next to the search box, or search by an official's name, which ignores all filters.
Unavailable officials Include officials that are not available at this time or for this arena. By default, when unchecked, unavailable officials are hidden.
Ineligible officials Include officials that do not meet the level or grade requirements for the game. By default, when unchecked, ineligible officials are hidden.
Expired officials Include officials that have a previous qualification that expired. By default, when unchecked, expired officials are hidden.
Unregistered officials Include officials that haven't created an account. By default, when unchecked, unregistered officials are hidden.
New officials Show only officials that only have a single qualification in the current season (i.e., not a returning official with qualifications in past seasons).
Local officials Show only officials where their latest qualification is associated to the office responsible for assigning the game.
List Show only officials that are a member of the selected list (all other filters still apply). This filter will not appear if no lists have been created.
Official lists are best used for small groups of officials (crews) or to keep track of officials that have shown interest for a special event. Lists can also be used to include "outside officials" that have not qualified in your office. Officials are not shown what lists they are members of, and lists do not have any effect on what games they are able to see and request.
What's New
Latest Updates
2020-21 Updates
To contribute feedback, please contact your designated support contact. | |
Last updated | January 10th |
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Category | Assigning |
Applies to | Super Admins, Admins, Assigning Managers, Assigners |
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Assigning Settings
Assigning Rules
Assigning rules automatically determine the assigning settings once a game is created or updated. Rule priority is determined based on office hierarchy and level of specificity, and rules can be filtered based on the game duration, date, and time of day, along with standard game attributes (division, gender, category, etc.)
While you need to determine a default for most games, not all games are the same, so remember that you can always change settings on a per-game basis. | |
Last updated | December 7th, 2020 |
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Category | Assigning Settings |
Applies to | Super Admins, Assigning Managers |
Pay Structures
Pay structures determine each position's fees for an assigned game. will automatically select a pay structure for a game, based on game attributes such as the division/gender/category, and also the game duration, date or time of day. You can also override this selection on a per-game basis in the game settings. The will show the applicable fee for each position, so that officials can see what to expect, and reports are available to calculate your officials total pay for any period. | |
Last updated | December 7th, 2020 |
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Category | Assigning Settings |
Applies to | Super Admins, Assigning Managers |
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Communication
Announcements
Announcements are found on the . Creating an announcement will send a notification to members. Past announcements are always visible based on office visibility, including announcements from parent offices (regions, leagues, zones). Editing or deleting an announcement will not send a notification email.
Officiating announcements are shown to all officials available to the selected office, based on qualifications or arena selection, regardless of if they receive an email, or are members of the selected list. Announcements sent to an office will only notify officials who:
Announcements sent to lists will be sent to all members with a verified contact email. Lists can be managed under the office assigning settings page. Officials can unsubscribe from office announcements by removing the office from their availability settings. To unsubscribe from a list, the assigner must remove them from the list. | |
Last updated | January 6th |
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Category | Communication |
Applies to | Super Admins, Assigning Managers, Assigners |
Game Messages
There are two types of game messages that are visible on the game details page:
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Last updated | December 7th, 2020 |
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Category | Communication |
Applies to | Super Admins, Admins, League Directors, League Managers, Schedule Organizers, Assigning Managers, Assigners, Officials, Team Staff, Team Assistants, Associations |
Notifications
The following notification types are available to be enabled for a participant which apply to an office, schedule or team. Notifications are only sent to participants with Scheduling
Assigning
Game Reports
Major Penalties
Notifications are not automatically enabled for administrative roles and must be individually opted-in. For example, if you're adding an assigner, you may want to make sure you enable the Assigning and/or Scheduling notifications, depending on their preference. Assigned game officials automatically receive scheduling notifications for assigned games and evening reminders for upcoming assignments. | |
Last updated | October 5th, 2021 |
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Category | Communication |
Applies to | Super Admins, Admins, League Directors |
Team Contact List
A contact list for teams in your schedules may be available to you. This includes the contact information for the team's manager and coach. To access the contact list:
If you do not see the arrow to expand the schedule, or the section is called Schedules, your district has not enabled this feature. | |
Last updated | October 23rd, 2021 |
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Category | Communication |
Applies to | Team Staff, Team Assistants, Super Admins, Admins, Registrars, League Directors, League Managers, Schedule Organizers, Associations |
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General
Change your Password
Forgot Password If you've forgotten your password, a link is available under the login form, where you can enter your email address. An email will be sent with an unique link to reset your password. This link must be used within 20 minutes before it expires and you must request a new link.
On , the My Account section has a Change Password button. You'll need your current password before you can change your password. If you've forgotten it, you can log out and follow the forgot password process. Security Requirements HiSports requires that your password is at least 8 characters long. A long password that you can remember or store in a password manager is recommended over a short password with varying symbols and digits that you can't remember. Your account is tied to your participant profile, and not just your team. If someone on your team needs access, they must register their own account. If you have an assistant on your team that is not on a roster, league administrators are able to grant a non-roster assistant role that is fully equivalent to your own rostered role. | |
Last updated | December 7th, 2020 |
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Category | General |
Applies to | Super Admins, Admins, League Directors, League Managers, Schedule Organizers, Assigning Managers, Assigners, Officials, Team Staff, Team Assistants, Associations, Editors |
Contact Verification
Before HiSports can send you notifications, you'll need to verify your email address.
Notes:
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Last updated | December 7th, 2020 |
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Category | General |
Applies to | Super Admins, Admins, League Directors, League Managers, Schedule Organizers, Assigning Managers, Assigners, Officials, Team Staff, Team Assistants, Associations |
Getting Started
To get started with HiSports, the first thing you'll want to do is create teams so you can upload rosters and schedules. You'll also want to make sure you're in the correct season, which is found in the top left corner. If your rosters are not yet ready, you can still upload a list of teams and get started with your schedules. You'll need to enter rosters before you can start scorekeeping. Note: If your association is in the Hockey Canada Registry (HCR), you do not need to follow these instructions as HiSports is integrated with HCR and will automatically sync teams, rosters and official qualifications frequently. In this case, skip to the scheduling section. Teams Navigate to the Teams page found on the left hand menu, then press Create in the top-right corner. For each season, you'll need to create a new list of teams, and each team will require an unique ID number in the system. Scorekeepers will need the home team's ID and game number to log into the scoresheet, which means they don't require their own accounts. If you're importing from another system, look for a column with an ID number and check to see if it's unique for each season. Rosters Navigate to the Teams page found in the left hand menu, find your team, then navigate to the Roster tab. If you've just created a team, you're already on the team page. To import a roster, click on the Import button under the Team Roster section. You'll be presented with a file input which accepts a CSV with the following columns:
If the participant already exists in the system, their name will show a link to their existing profile so you can verify the correct participant is being linked. Otherwise, new participants will be created, so you should use caution with this tool. You can also add members one at at time by pressing on the Add Member button and entering the member details in the form. You will need to create the participant via the People page first before you can do this. Assigning To create officials, you'll need to create or find their profile under the People people. Keep in mind that officials may already have a profile if they're a player on a team. On the profile page to turn someone into an official, create a Qualification. If you would like to configure your association for assigning, please contact support for further details. You'll be provided with a template to set up your assigning rules, to automatically determine the number of officials required and the minimum official level required for each division when a game is scheduled. Scheduling Before creating schedules, you must create teams first. These teams do not need rosters, in case you haven't completed rostering yet. In HiSports, a schedule represents a part of the season, which means you can create Placement schedules during pre-season, League schedules during regular play, then Playoffs schedules during playoffs. You can also create Exhibition, Tournament or Championship schedules. Each schedule is for a single division/category, so if you have multiple divisions in your league, you'll need to create multiple schedules. Navigate to the Schedules page found in the left hand menu, then create Create. You'll need to enter a name to identify it easily, the type, division, and start/end dates. Once you've created the schedule, you can . Scorekeeping Once your teams, rosters, schedules and games are entered, you're ready to start scorekeeping. Your scorekeepers can log in with the game number and home team's ID. Once the game is completed and signed by officials, this login will no longer be valid and only administrators will be able to modify scoresheets. Bench staff are also able to create an account using their first and last name, and their ID number. This account will be for their profile and is able to be reused each season as they will automatically gain access to their new teams once rostered. Their account will allow them access to update their roster jersey number and enter lineups before each game. | |
Last updated | April 6th |
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Category | General |
Applies to | Super Admins |
HCR 3.0 Sync Status
Overall Status: Running normally. No known issues at this time.
Instant syncing is planned once HCR 3.0 makes this functionality available in their API. This article will be updated as more information becomes available. | |
Last updated | November 10th, 2021 |
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Category | General |
Applies to | Super Admins, Admins, League Directors, League Managers, Assigning Managers, Assigners, Registrars, Schedule Organizers, Team Staff, Team Assistants, Associations |
Participant Registration
Participant registrations require the Hockey ID, first and last name, which must match exactly (but not case sensitive) with their profile. Attempts to enter a partial name (Rob instead of Robert) or nicknames will not successfully validate. Players are not eligible for registration. The following participants are eligible for registration:
Note that name changes do not sync from Hockey Canada once they're in our system, but admins are able to change names. You'll only need to register once. Your profile will automatically be updated once you're rostered in future seasons. | |
Last updated | December 7th, 2020 |
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Category | General |
Applies to | Super Admins, Admins, League Directors, League Managers, Schedule Organizers, Assigning Managers, Assigners, Officials, Team Staff, Team Assistants, Associations |
Support & Training
This Help section is provided by HiSports as a general "How To" reference. It is not intended to replace support and training from your respective organizations. If you require support, please contact your designated support contact. Do not contact HiSports Technical Support directly.
Types of issues that are covered by BC Hockey and Districts:
Provincial / Regional / District Support Links OrganizationWebsitePCAHA VIAHA http://viaha.org/e-Gamesheets/index.php OMAHA West Kootenay East Kootenay North West https://northwestdistrictmha.ca North Central | |
Last updated | October 18th, 2021 |
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Category | General |
Applies to | Super Admins, Admins, League Directors, League Managers, Schedule Organizers, Assigning Managers, Assigners, Officials, Team Staff, Team Assistants, Associations |
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Scheduling
Conflicts
When a game is created or rescheduled, the system will automatically check for conflicting games. If there is another game within the same district at the same venue that overlaps the scheduled game time, the updated game's status will automatically be set to Conflict. If a game has the Conflict status, a Conflicts section will appear on the game details page which shows all conflicting games. These games must be rescheduled or changed to an inactive status (Conflict, Cancelled, Postponed) before the conflicted game's status can be changed to Active. If no games appear in the Conflicts section, then the game status can be changed back to Active. Note: The conflicted game's status will not automatically change from Conflict to Active when conflicts are resolved. e.g., If Game A is scheduled at 13:00-14:30 and Game B is later scheduled at 14:00-15:30, then Game B will automatically be marked conflict until either Game A is rescheduled or Game B is rescheduled to a different time or venue. Game A will remain in Active status while Game B will show Conflict, and a Conflicts section will appear for Game B. | |
Last updated | January 16th |
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Category | Scheduling |
Applies to | Super Admins, Admins, League Directors, League Managers, Schedule Organizers |
Managing Leagues
Leagues are a special type of office that can have members outside of the standard office hierarchy. You'll find this useful if associations in your region are divided into regional groups/leagues. Unlike schedules, leagues only need to be created one time, and will span all seasons. Creating a League Leagues are usually named after their sub-region and do not include the division/category of play. This is to avoid confusion with schedules, as offices are simple organizational units that do not perform any sort of attribute filtering, which is typically where schedules come into play. Some examples of leagues: Fraser Valley West, South Central, Mid Island. When selecting a parent office for a league, you typically want to chose your regional office as a parent, instead of an association.
The purpose of league members is primarily facilitate authorization at this time. A director/manager can be assigned to a league and inherit access to all member associations to be able to manage rosters.
Groups allow you to split up a schedule into multiple cohorts, flights, etc. which also splits the standings. If a group exists in a league, a group selection will be required when adding teams or games to a schedule. If needed, you can specify attributes to limit what schedules a group appears in. | |
Last updated | December 7th, 2020 |
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Category | Scheduling |
Applies to | Super Admins, Admins, League Directors, League Managers |
Scheduling Games
Games belong to a schedule, and schedules belong to an league or association ("offices"). Schedules help keep things organized and facilitate standings. They can also be further divided into cohorts or flights ("groups").
When creating schedules, you'll need to provide a name, type (Exhibition, Placement, League, Playoffs, Tournament, Championship), attributes (division, gender, category) and start/end dates. Generally, tournaments and championships are scheduled under an association office, and all other league schedules are under a league office. Which office you select will affect how permissions work, and this set up works best for most.
To populate the standings and narrow down the list of teams when creating a game, you'll need to specify which teams are participating in the schedule before you can schedule a game.
There are 4 ways to schedule games:
Game numbers must be unique within each schedule or group. Keep in mind that game numbers are used for the scorekeeper login, so your numbering scheme should be unique enough to avoid assigning the same game number to the same home team within a season.
You can use the template below to upload a schedule. When uploading a schedule, you'll be asked to confirm the column mappings, so most files work as long as they have unique column names. If you have a Excel spreadsheet, make sure to save it as a CSV before uploading. | |
Last updated | December 7th, 2020 |
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Category | Scheduling |
Applies to | Super Admins, Admins, League Directors, League Managers, Schedule Organizers |
Tournament Organizers
An organizer role can be granted to a participant for a schedule. This provides access to the following actions within the schedule:
Adding an organizerNavigate to the schedule's Settings tab, and add a role. Select a participant and the organizer role, then select Save. If this is a new user, they can self-register if they have an Hockey ID, or you can send an invitation. | |
Last updated | December 7th, 2020 |
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Category | Scheduling |
Applies to | Super Admins |
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Scoresheet
App Installation
Note: This is not necessary to use HiSports. You can continue directly in the browser without installing, if desired. HiSports uses modern web technology to deliver an responsive web application that can be installed on both Android and iOS directly from your browser and runs like a typical app. There is no need to search the app store and wait for large updates. Installing the HiSports app through your browser means it's always up to date when it's loaded and doesn't use any extra data. Android First, open in Chrome, then tap the three dot menu next to the address bar. Tap Add to Home screen Finally, tap Add. The Scoresheet app will now be installed to your phone/tablet, and opens full screen.
First, open in Safari, then tap the Send button in the middle of the bottom row. Tap Add to Home Screen. You may need to scroll over the last row to the right. Finally, tap Add. The Scoresheet app will now be installed to your phone and opens full screen. | |
Last updated | December 7th, 2020 |
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Category | Scoresheet |
Applies to | Super Admins, Admins, League Directors, League Managers, Schedule Organizers, Team Staff, Team Assistants, Associations, Scorekeepers |
Game Lineups
Team officials can manage their game lineups through the HiSports app. You should always make sure your team roster is up to date before completing your lineup, as your roster is used as a template for each game lineup. Lineup You can access your lineup either through the Upcoming Games list on , or the page:
Suspensions If you need to mark a player or bench staff as suspended, select their name on the lineup, click the pencil next to their name, then check off Suspended and enter the total games served. This member will not count towards your lineup limit. Extras The Add Extra button allows you to add members that are not on the roster for an individual game. League administrators may use this function at any time. Schedule settings may be changed to allow team officials to use this as well, which is disabled by default for all schedules. | |
Last updated | July 27th, 2021 |
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Category | Scoresheet |
Applies to | Team Staff, Team Assistants, Super Admins, Admins, League Directors, League Managers, Schedule Organizers |
Preseason Registrations
To support preseason scoresheets while teams are not rostered, registrations can now be used as a template for lineups, instead of needing to search for players individually. Association Setup
Associations must have registrations uploaded to HiSports. HCR Registrations in HCR are being manually synced daily at this time while we await further integration capability from HCR 3.0. Note: Some associations may invalid registration data in HCR that may be unusable or potentially inaccurate. TeamSnap TeamSnap does not currently push registrations to HCR. Associations using TeamSnap can manually export their registrations using these instructions , and upload them to HiSports directly. Import Tool While this tool works for TeamSnap, it also works any other system that can export a CSV file that meets the requirements below. You must have an admin or registrar role to use this tool. Navigate to the association's Office page, select the People tab, then click Import under the Registrations section. This will open an importer tool where you can drag and drop a registrations file, and ask you to select the columns, so specific column names aren't necessary. This file must include the following columns:
While the division column supports a number of variations on the U## format, if your variation is not currently valid, please contact HiSports. Please ensure the file is manually reviewed prior to uploading, as any players that do not yet exist in the system and cannot be matched by the provided HCR number will be created by this tool. This could lead to duplicates if not carefully managed. Individual additions You can also click on Add in the same Registrations section to add an individual player as needed, or navigate to their participant profile to do the same.
For each schedule that you want to allow registrations to be used in the lineup, navigate to the schedule's Settings tab, click on Edit Settings in the Settings section, and enable the Include Registrations option. This setting must be enabled for each individual schedule and can be toggled at any time.
Normally when a team has players on their roster, the lineup will show these players as options on the checklist. During preseason, this checklist would otherwise be empty. With registrations included, registered players will be included in the checklist that can be selected. Once selected, the user entering the lineup can enter the jersey number or customize the position and captaincy as usual. When a team has over 30 members displayed, the full list is displayed and a name filter is available. All registrations are defaulted to a player position (F) in the lineup. Team officials should either be rostered or added as extras by league administrators.
On the final game report, any player that is not rostered will have an asterisk (*) next to their name on the lineup. This includes registered players added through this method and any player that is added as a lineup extra by a league administrator. | |
Last updated | September 14th, 2021 |
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Category | Scoresheet |
Applies to | Super Admins, Admins |
Scorekeeper Login
Scorekeepers are able to log in without creating an account or installing an app.
This provides full scoresheet access. Once the scoresheet is signed by officials, the scoresheet is no longer accessible through this login. | |
Last updated | December 7th, 2020 |
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Category | Scoresheet |
Applies to | Super Admins, Admins, League Directors, League Managers, Schedule Organizers, Associations, Scorekeepers |
Scorekeeping Guide
Visit This website contains all information that a scorekeeper needs to know and is publicly accessible so that scorekeepers can easily access it. | |
Last updated | November 12th, 2021 |
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Category | Scoresheet |
Applies to | Super Admins, Admins, League Directors, League Managers, Schedule Organizers, Team Staff, Team Assistants, Associations, Scorekeepers |
Scratchpad
A scratchpad can be useful for keeping track if you're just getting started or when you're in a fast-paced game. | |
Last updated | December 7th, 2020 |
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Category | Scoresheet |
Applies to | Super Admins, Admins, League Directors, League Managers, Schedule Organizers, Team Staff, Team Assistants, Associations, Scorekeepers |
System Requirements
Suggested Screen Size Anywhere between 7-10" is recommended. Tablets are preferred to give you the most comfortable layout. Phones are also supported.
Minimum: Android 6 (N) Browser: Chrome is the default on Android (minimum supported version is 58). Make sure to sign into the Google Play Store to keep your browser up to date, especially if you have an older device. Firefox, Samsung Browser, Brave, and Opera are also supported on Android.
Minimum: iOS 10.3 Browser: Use Safari, as Apple handicaps other browsers. Unlike Android, Safari updates are tied to the OS version, so ensure iOS is up to date. Note: We've observed that a number of people disable cookies on iOS unintentionally, which prevents the app from fully working. If disabled, a notice will pop up directing you how to fix this.
Chrome, Edge, Firefox, and Safari are supported. Ensure that you're always running the latest version of your browser. Internet Explorer is not supported. | |
Last updated | December 7th, 2020 |
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Category | Scoresheet |
Applies to | Super Admins, Admins, League Directors, League Managers, Schedule Organizers, Team Staff, Team Assistants, Associations, Scorekeepers |
Troubleshooting
Connectivity Issues Steps to try to rule out connectivity issues:
Check for cell signal strength if the device is connected over a cellular connection. If you're using a public wireless hotspot, make sure you check if need to log into a portal. Server IssuesHiSports monitors server uptime and latency, and will immediately receive an alert when there are any sort of issues. | |
Last updated | December 7th, 2020 |
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Category | Scoresheet |
Applies to | Super Admins, Admins, League Directors, League Managers, Schedule Organizers, Team Staff, Team Assistants, Associations, Scorekeepers |
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Teams
Managing your Team Roster
HiSports syncs rosters one-way from Hockey Canada every 30 minutes. This includes the roster members and their position, but generally does not include the jersey numbers or captain status as most teams do not keep this up to date in HCR. You'll want to make sure your rosters are up to date, as this will save you time when you add your lineup to a scoresheet. Making roster changes will not change past scoresheets.
Additional notes:
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Last updated | December 7th, 2020 |
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Category | Teams |
Applies to | Team Staff, Team Assistants, Super Admins, Admins, League Directors, League Managers, Associations |
Team & Office Logos
Logos are inherited from parent offices to each member office and team, and can be override at any office level or team. Changing a logoNavigate to the office or team page, and select Edit. You can drag and drop (or click to select) a logo to upload, which will replace the logo for that team or office (and any member offices or teams). | |
Last updated | December 7th, 2020 |
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Category | Teams |
Applies to | Super Admins, Admins |
Visitor Teams / USA Hockey
This is not required for teams that are synced through Hockey Canada, such as BC Hockey. You may have teams in some leagues or tournaments that are not synced through HCR, which means you'll need to create a team and participants.
Upload Roster
Sample Roster Template WIP | |
Last updated | December 7th, 2020 |
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Category | Teams |
Applies to | Super Admins |