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But what happens when Exchange Items is greyed out?
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When a registration is set up with installments, and the method of payment is credit card, you must first unlink installment from the credit card before then you can do the exchange of an item.
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From the side panel, you will see the breakdown of the installments. Click on Edit.
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Note: You will only need to unlink installments if the original method of payment was credit card. |
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You want to change all the installments that are in the Pending status from credit card to any other method of payment. Select a method from the drop down for each installment, and then click Confirm.
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