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Exchange a Package with Installments
Click here for Exchange a Package with Installments Video
When a player is registered for a program, but needs to change it to another by going to the participants profile, and selecting the Transaction Tab. Click on the line of the transaction you want to change, and the side panel will open. From the Action button, you can select Exchange Items.
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You want to change all the installments that are in the Pending status from credit card to any other method of payment. Select a method from the drop down for each installment, and them then click Confirm.
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Now go back to the Action button on the side panel, and Exchange Items will be an option.
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You can see that the amount paid on the original invoice has been applied to the new invoice. Click Confirm to complete the exchange.
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The family member that will be paying for the invoice, will need to log onto their My Account to add their credit card to the invoice. From the Payment menu, there will be a flag indicating that a payment is missing information.
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You can see that the amount paid on the original invoice has been applied to the new invoice. Click Confirm to complete the exchange.
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Once the exchange is complete, you can view on the Transaction Tab, the original invoice no longer has an amount due, and the payment from the first registration has now been applied to the new invoice.
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