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This page presents the documentation related to the creation of a clinic.

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To start, click +Create a clinic in the top right-hand corner.

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Info

Note: If You will see this message if you have started creating a clinic but are incomplete, you will see this message. You can continue creating your previous clinic , or you can choose to create a new one.

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  • Official qualification

  • Qualification or clinic from the host organization

 

Category *: select the category of your clinic.

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Note: Each category has is marked with a different color colour to help you and the participants identify the category type on both your and the participants' sides.

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Qualification *: Once you've selected the category, the qualifications drop-down menu appears will appear automatically, allowing you to select your qualificationqualifications.

Description: You cannot modify the description if Hockey Canada manages the qualification. It comes from the qualification created by Hockey Canada.

Name: The qualification name can be changed and renamed as you wish.

External Course *: if an external provider, such as Hockey Canada Learning Lab, has been associated with this qualification by Hockey Canada, you must select the training content. The selection of these choices comes from the configuration made by Hockey Canada.

 

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Expiration

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Note: If Hockey Canada has added an expiry date has been added to the qualification created by Hockey Canada, it will take priority over the one added to the clinic.

  • Select one of the following three options:

    • No Expiration: the qualification was always active and never expired.

    • Fixed Period: if you select this type of expiry, the system will automatically expire the qualification according to the parameters entered. This is why you must complete the Duration field.

      • Duration *: indicate after Indicate how many years the qualification will expire. The qualification will expire after the number of years entered, starting from the date the qualification it was obtained.

For example, the indicated duration is two years if you complete completed your training on October 1, 2023, and the indicated duration is two years. Your qualification will expire on October 1, 2025.

  • Fixed Date: If you select this expiry type, the system automatically expires the qualification according to the parameters entered. This is why you must complete the Duration and Date fields.

    • * Duration: indicate after Indicate how many years the qualification will expire.

    • * Date: enter a fixed date (month and year) when the qualification will expire and after the years you have entered. The qualification will expire after the years entered on your indicated fixed date.

For example, if you complete your training on October 1, 2023, the duration indicated is two years, and the date entered is August 2025. Your qualification will expire on August 31, 2025.

 

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Prerequisites

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To add a prerequisite

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To add a prerequisite, click on + Add a group. Then, you select the prerequisites for your clinics from the drop-down list and choose whether they are All mandatory or At least one mandatory.

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Note

VERY IMPORTANT - REMEMBER that if you add a participant type, that participant must have that member type in their profile before they can register.

Note: Member types are reset each every year. For a member type to be added to a profile, the participant must register for the current season, be registered on a team, or participate in a clinic. In the case of a clinic, the participant will receive the member type defined by Hockey Canada for this qualification.

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Indicate the minimum and maximum number of participants for your clinic. If you don't add a minimum or maximum number, the capacity of your clinic's capacity will be unlimited.

 

Age Requirements

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If you have added a maximum number of participants, you can add a waiting list. This option will allow members who wish to participate in this clinic to register on a waiting list even though it is fully booked. You can then add them as a participant participants if you increase the number of participants in your clinic or if another participant cancels.

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Note: you can format the text by choosing from the options in the red box.

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Note: If you want to copy and paste text, the mouse will not work The mouse does not work for copying and pasting text; please use Ctrl+C to copy and Ctrl+V to paste.

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In this section, you must add a contact person for the clinic. You can add a contact who is not yourself by clicking on +Add a contact, as indicated by the red arrow. You , or you can also add yourself as a contact, as indicated by the purple arrow.

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 After selecting your contact, the system will ask you for the following information:

The *indicates a mandatory field.

  • Email *

  • Phone number

  • Visibility of the contact

    • Show all information

    • Hide email and phone number

    • Hide all information

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Note: if If you select the option to display contact information, this it will be displayed on the registration page for this clinic, allowing participants to contact this person in case of problems or questions relating to the clinic.

  • If this is the same contact who gives the training, you can add him as an instructor by checking the box Also add as an instructor.

  • To receive notification of each new registration, check the box. Notify the contact of for new registrations.

  • Then, you can click onAdd.

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By clicking on the contact, a A side panel will appear when you click on the contact. You can modify the contact's information by clicking on the blue pencil. You can also click on Action and Remove this contact from your clinic.

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Once you have selected your instructor, you must complete the following fields:

The *indicates a mandatory field.

  • Email *

  • Phone number

  • Visibility of the contact

    • Show all information

    • Hide email and phone number

    • Hide all information

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Note: if If you select the option to display the instructor's details, these they will be displayed on the registration page for this clinic, allowing participants to contact this person in case of any problems or questions relating to the clinic.

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The system will then ask you to link the instructor's account. If an account is already created, the system will show you the available accounts, and if . If no account is linked, you must Create a new account to link the instructor to an account. Once completed, click Next.

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You also have the option to Skip the link.

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Afterwards, you can give the instructor access to your clinic to the instructor. Here are the possible accesses for an instructor:

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Note: You must select Online - Recorded/On-demand in training using the external provider Hockey Canada Learning Lab. Enter the date range during which the participant must take the clinic.

Do not enter a URL link, as this will be added automatically.

The link will not be displayed in your clinic but will be automatically added to the participant's Spordle My Account. Please refer to the My Account - Access to Clinic documentation for more information on accessing the Hockey Canada Learning Lab link.

However, it is possible to combine different sessions with the Hockey Canada Learning Lab. So For example, you could add one session for Hockey Canada Learning Lab training and a second session for a live in-person or online clinic.

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  • Terms and Conditions: this is usually your refund policy or the conditions of participation in your clinic. Participants must check that they accept the payment conditions during the online registration.

  • Questionnaire: Adding a questionnaire with specific questions may be helpful to obtain in obtaining more information about participants. The participant will have to answer the questions during the registration process. You also have the option of setting making your questions as mandatory.

    • For example, if you're offering tracksuits to your participants, you could ask them for the size they'd like; if dinner is included with multiple choices, you could ask them for their choice of menu, etc.

    • You can export questionnaire responses by going to the Report menu and selecting the Questionnaire Report. Questions are also displayed in the Participant tab of your clinic; click on a participant to open the side panel and select the Questionnaire tab.

  • Waivers: you can add exemptions to your clinic. Exemptions enable you to obtain a participant's agreement or disagreement on a specific situation, rules, or any other element associated with the risk of the activity.

    • Hockey Canada and your branch create many exemptions, so we suggest you contact them to ensure you don't ask the same question twice.

    • You could add, for example, a waiver on a coach's code of ethics if the clinic is for a coach or a waiver on any of your organization's rules.

    • You can export responses to waivers by going to the Report menu and selecting the Waivers report. Waiver signatures will also be displayed in the Participant tab of your clinic; click on a participant to open the side panel and select the Details tab. Waivers are displayed at the bottom of this page.

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In the confirmation email section, you can add a text mandatory message that the member will receive by email after completing their clinic registration. This text is mandatory, and you You have various formatting options. It is also possible to , and you can also add an attachment to the message.

For example, an attachment can be used to add a PDF file of a practical exam that the participant has to take or a PDF file of a survey that the participant can fill in at the end of the clinic.

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The registration fee for a clinic could be a mandatory clinic fee.

A You can add optional clinic items such as lunch or the purchase of a sweater are examples of optional clinic items you can add to your clinic.

Creating your clinic articles in advance in the Catalog menu is also possible by selecting Clinic Items.

If there are no fees for your clinic and it's freeis free and no fees apply, you can create a $0 item, but you must make it mandatory.

Note

If Hockey Canada has put a fee on the qualification, your participant will have to pay this fee, even if your clinic is free.

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Once you have clicked the +Add button, another window will open where . In this window, you can choose your options from the drop-down list. There is also a checkbox to make these items mandatory.

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Info

Note: If Hockey Canada has added a fee for this qualification, it will not be visible here. The amount will be added to your fees when the participant registers for your clinic.

 

Payment Methods

You can This section allows you to add the payment methods you wish to accept in this section. The drop-down list is connected to your merchant account, and you can check the boxes to determine which manual payment methods will be accepted.

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If you need to make any changes, you can click on the blue edit button in the upper right corner of each section.

 Once you have reviewed the clinic information, you can click on the Create Clinic button at the bottom of the page. Your clinic will be created as a draft, and you must make it active for members to register.

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Note

REMINDER: No Modification can be made in the Clinic Information section once a clinic linked to the Hockey Canada Learning Lab has been created. If you made a mistake when creating your clinic in this section, you must create it again.

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