Here is the procedure to follow in order to cancel an ‘Other Items’:
Click on the ‘Transaction’ tab of the member’s profile and click on the transaction that contains an ‘Other Items’ to be cancelled.
Click on the ‘Action’ button
Click on the ‘Cancel Items’ button
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You will be prompted to select the item to be cancelled (registration or other item).
Select the desired item and click on ‘Proceed’
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You must then enter the reason for cancelling this ‘Other Item’.
Then click on, ‘Proceed ‘
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Simpler to cancelling a registration, an Other item is cancelled from the Action button in the side panel, with the difference that it can only be done from the Transaction tab.
From the Action button, select Cancel items.
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Select from the list of items on the invoice that you want to cancel.
Click on Proceed
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Enter the reason for cancelling the registration
Then click on Proceed
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The system will then ask you if you wish to refund the transaction.
If you wish to proceed with the refund, click on ‘Refund’. Refund
If you do not wish to proceed with the refund immediately, click on ‘Close’.
To proceed with the refundClose
Info |
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Note: For more information on refunds, please refer to the |
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Refund documentation |
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If you clicked on ‘Refund’ Refund, a window will appear where you will have to fill in the information requested:
Refund amount
Payment method
Internal note (optional): This note is only visible to users
External note (optional): This note will be visible in the member’s refund email
Click on ‘Refund’ Refund
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The registration cancellation
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will then be listed on the right side panel of the
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Transaction tab in the member’s profile and if a refund
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was made it will be
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listed in red.
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