Here is the procedure to follow in order to cancel an ‘Other Items’:
Click on the ‘Transaction’ tab of the member’s profile and click on the transaction that contains an ‘Other Items’ to be cancelled.
Click on the ‘Action’ button
Click on the ‘Cancel Items’ button
You will be prompted to select the item to be cancelled (registration or other item).
Select the desired item and click on ‘Proceed’
You must then enter the reason for cancelling this ‘Other Item’.
Then click on, ‘Proceed ‘
The system will ask you if you wish to refund the transaction.
If you wish to proceed with the refund, click on ‘Refund’.
If you do not wish to proceed with the refund immediately, click on ‘Close’.
To proceed with the refund, please refer to the ‘Member Refund’ documentation
If you clicked on ‘Refund’, a window will appear where you will have to fill in the information requested:
Refund amount
Payment method
Internal note (optional): This note is only visible to users
External note (optional): This note will be visible in the member’s refund email
Click on ‘Refund’
The cancellation of the item will then be listed on the right side panel of the ‘Transaction’ tab in the member’s profile and if a refund has been made it will be shown in red.
