Here are the steps to follow if you want to update your credit card information or if a payment has been declined.
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Note: if you add a new credit card, please note that the existing credit card will remain in your account and cannot be deleted. |
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IMPORTANT: when you change your credit card and have pending payments, you must change your card on all pending transactions. |
Add a credit card
To update a credit card in My Account, please follow these steps:
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Update your credit card information and click Confirm.
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You will now have two cards available in your account.
Modify credit card
Select the new card you have added and click on Confirm.
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You have now successfully updated the card for the intended payment.
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You will now also see 2 cards in your vault.
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Payment declined
When a payment is declined, you will receive a notification that the payment has been declined when you log into My Account. If you wish to change your card so that your organization can collect the payment can be collected by your organization, please follow the steps above.
Payment notification
If your organization has manually registered and sent you an electronic invoice, you will receive an email requesting payment. When you log into your account, you will see a notification of a pending payment notification. Simply click Click on Pay Now to start the payment process and enter the data for the transaction.
Delete a credit card
It is possible to delete a credit card from your account. However, no installments need to be scheduled to delete a credit card.
If payments are scheduled, add a new credit card and select the new card for future payments.
To delete a credit card, click on the cogwheel at the top right of the credit card and select Remove.
You will then be asked to confirm the removal of the card from your Spordle account.
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