...
A mutation request cannot be initiated for the following reasons:
Outstanding If the member has an outstanding balance, a participant the member cannot be transferred until the outstanding balance is clearedhas been paid.
The member already has a membership type for the current season. If so, please consult the Remove Member Type documentation.
Current location, a participant cannot be transferred to the exact location for the same type of transfer.
Active Transfer in Progress: A participant cannot be transferred if they have a pending request for a move that needs to be reviewed.
The member is registered in a team roster.
From the Action button, the transfer options will be grayed out, and you cannot start a transfer process.
If an error occurs, you You must confirm, cancel, and restart the process if an error occurs.
...
Request for a mutation
To request a mutation, click on the Member menu.
To do your search select Include members of all organizations.
You must enter the first and last names or passport numbers to search for a member outside your organization.
...