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Note: You can also enter a maltreatment complaint from the History Tab on the members profile. Only Users with permission to maltreatment complaint complaints within HCR will have this section visible to them on a member’s profile. |
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Anonymous complaint: will take you go straight to the next step.
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Select the profile from the matches found, or click Previous to go back and edit in the information.
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Note: If no profile is found for the individual, a new member will need to be added to the system. Click here for the new member user guide. |
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To Add an Outcome: From the dropdown, select the outcome, the status of the outcome, due date and add comments (optional). When adding outcomes, the comments box can be used to for additional details. example: adding what courses they need to take for the Education outcome
By adding a due date to an outcome, a notification will be sent to the branch office when a an outcomes date is missed. The branch will be responsible for contacting the individuals that the outcomes are applied to.
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