Tasks - Insurance

Life Cycle of an Insurance Claim:

Insurance information
Submitting a claim
Processing a claim
Claim is complete

1. Insurance information

Click here for the Hockey Canada insurance process.

Click here for the Hockey Canada insurance program information, including How to make a claim, When you are covered, FAQ, and more.

Click here for ASHL insurance information.

2. Submitting a claim

Before starting a new claim, remember to always do a search of all claims by entering their First/Last name or HCR #. If a claim is found, confirm if the claim is for the same injury or if it is a new one.

Starting a claim:

From the Task menu options, click on Insurance.

To enter a new claim, click on +Add. From the pop-up window, you can search for the member by First Name/Last Name or by HCR number.

Birth date is optional but will narrow the search.

If the member is not found, you will need to create a new profile by going to the Member Tab. (Please contact the applicable member branch to help with this)

Open a New Claim:

Claim: Reserve and Status – Hockey Canada - Only - If you know the amount for the reserve, you can enter it and the status will automatically change to open. If you do not know the amount, you can leave it at $0 with the status as pending.

Only Hockey Canada will have access to enter a reserve amount

Accident: General information – You will be asked to provide basic information for the accident. If the information is not available when you are starting the claim, you can select ‘No info’ from the specific dropdown list.

Injury: Information is collected here about the injury. The following information is mandatory: body part, injury nature, on site care, accident cause, wearing when injured and absence. If the information is not available at the time of entering the claim, select ‘No info’.

If during the accident 2 different body parts are injured, you can add a comment in the notes field

In this section of the claim, upload the insurance form by clicking Add document.

The insurance form must be uploaded with the claim in order for the claim to be processed.

Insurance Info: Enter the insurance information of the player if the information is available.

Hockey Canada insurance is secondary insurance provider. Primary information information is required for the claim to be processed. If the primary insurance provider is not known at the time of entering the claim, please note that it will be requested before the claim can be processed. If the injured player or the players parent/guardian do not have private heath insurance it should be noted in this section for the claim to be processed.

Team Info: If the member is rostered on a team, select the team that the injury occurred with. If it is not listed select, ‘Non Listed Team’, and manually enter the team name and division.

Team Official: Enter the team official listed on the insurance claim form.

Once the claim has been submitted, it will appear in the list, it will show you the season, the claim #, member insurance claim type, injury, reserve, date and status. If you click on the insurance claim, the side panel will open, and you can update the information as needed.

Worksheet: Hockey Canada Only

Print a Worksheet: The worksheet is printed for the hard copy file for the claim. You can print the worksheet from the side panel using the blue Action button – print worksheet.

To print a batch of worksheets, select the Worksheet button that is located above the list of claims on the main page.

By selecting the option Created by Me: You will be able to print all worksheets for claims you have created that have not been printed.

Once you print worksheets in batch form, you can not print them again in bulk using this option.

By selecting the option Number Range: You can enter the accident ID number range you wish to print.

Create a Cheque: Hockey Canada Only

To Create a Cheque: Click on the member’s claim to open the side panel. From here, there are 2 ways to create a cheque. 1. Click the blue ‘Action’ button and select ‘Create Cheque’ 2. At the bottom of the Accident information tab there is a ‘Create Cheque’ button.

First enter the amount and what the service was for. Next, select who the cheque will be issued to.

Claimant - It will show you the address of the member on their profile. If the correct address is not there, you can go to the member’s profile and add an address, (Note: Please do not make this the primary address)
Guardian - It will ask you to choose from the list in the contact section on the member’s profile. If it is not there, select not listed, and you can enter First Name, Last Name, Contact Type and the Address. (Note: this address will be added to the member’s profile)
Other - it will ask you to select a payee, you can select from the list or click Create Payee

A comment can be added if required.

Print a Cheque: Hockey Canada Only

To Print a cheque: Select the cheques button located on the main page above the list of claims.

From the Print settings window, enter the starting number listed on the cheque you are printing to and select the print date for the cheque. Note: this will print all cheques that have been created.

The cheque number and the date printed will now be added to the information found in the side panel.

If a cheque needs to be reprinted or voided, you can do this by clicking on the 3 dots in the image of the cheque and selecting print or void.