It is possible to convert a member's manual instalment (cheque, cash, Interac e-transfer, external payment) into a credit card payment. Here is the procedure to follow:

Procedure if no manual payment has been debited

• Click on the transaction in the Transaction tab of the member's profile

• Click on Action and on Convert to transactional

• The system will ask you to confirm your merchant account

• Click on Next

• The system will ask you to select the account linked to this member

• You must then confirm the payment conversion by clicking on Confirm.

• You must then ask the parent to go to My Account in order to proceed the instalment payment on their credit card

Procedure to follow if a manual payment has already been debited

• Click on the transaction in the Transaction tab of the member's profile

• Click on the three little blue dots the right side panel of the Received Payment box

• Click on Delete

• You will be asked to confirm that you wish to delete the payment

• Click on Confirm

• Click on the Action button in the upper right hand corner

• Click on Convert to Transactional

• You will be asked to confirm your merchant account

• Click on Next button

• The system will ask you to select the account linked to this member

• You must then confirm the payment conversion by clicking on Confirm

• You must then ask the parent to go to My Account in order to proceed with the desired payment on their credit card

• When the parent has completed the payment, you must return to the member's Transaction tab and click on Modify in the registration box

Select the manual payment method that was used for the previous payments

Click on Confirm.

The manual payment will then be indicated in the member's transaction, you will then need to apply the payment. Please refer to the Apply Payment documentation