Here is the procedure to follow to cancel registration:
In the ‘Registration’ tab of the member’s profile, click on the registration you wish to cancel.
Click on the ‘Action’ button
Click on the ‘Cancel Registration’ button
The system will ask you to confirm the registration item you wish to cancel.
Click on ‘Proceed’
You must then enter the reason for cancelling the registration
Then click on ‘Proceed’
The system will then ask you if you wish to refund the transaction.
If you wish to proceed with the refund, click on ‘Refund’.
If you do not wish to proceed with the refund immediately, click on ‘Close’.
To proceed with the refund, please refer to the ‘Member Refund’ documentation
Please note that when you cancel registration, the payment is not automatically cancelled or refunded. You have to do both steps: cancel the registration and cancel/refund the transaction.
If you clicked on ‘Refund’, a window will appear where you will have to fill in the information requested:
Refund amount
Payment method
Internal note (optional): This note is only visible to users
External note (optional): This note will be visible in the member’s refund email
Click on ‘Refund’
The registration cancellation will then be listed on the right side panel of the ‘Transaction’ tab in the member’s profile and if a refund was made it will be listed in red.
In the ‘Registration’ tab, the status of the registration will show ‘Cancelled’.
Transaction tab
Registration tab
