Program Hosts
Since June 2025, the First Shift program has been using the HCR for program management.
As the host of one or more First Shift programs, you have access to managing your programs through the Tasks module in the HCR.
From this dashboard, you can access:
My Requests
In the My Requests tab, you’ll find all the program requests you’ve submitted, along with their status.
When a request is approved and published, the program is automatically added to the First Shift website, and an online store is created for that program. Note that the store will only go live on the date and time determined by First Shift and will close at midnight (Eastern Time) the day before the welcome event.
By clicking on the program name, a side panel will open. In the first tab, you’ll be able to view the program’s general information.
In the Forms tab, you’ll find the forms you filled out during the program request. Some of the request-related forms are editable, allowing you to add the required information, e.g. Program information form and the Welcome Event form.
To do so, click on the blue pencil: a pop-up window will open, where you can enter the details. Once all the information is entered, you must submit your form. It is also possible to edit it after submission by clicking the blue pencil again.
Finally, the History tab displays certain data related to the program’s history. You will find, in particular, the entire approval flow for the program and any notes that have been added.
Host Registrations
The Host Registrations tab displays the list of registrants by program. To view the registrations, first select the desired program(s) using the dropdown list, then click on Search. From this list, you’ll be able to manage all registrations for your program: view participant profiles, send communications, submit a program change request or a refund request, etc.
Participant Profile
To view a participant's profile, you can search by first name, last name, HCR number, or invoice number. Once found, click on the participant’s name to open the side panel and access their information.
The Registration tab displays information about the person who completed the registration, including the acceptance and signature of waivers and terms and conditions. To view a waiver, click on the blue link: a pop-up window will appear. Note that parents can change their consent from their account, in the Member section.
The Transaction tab shows information about the transaction, including the status and payment method. The Due field indicates if an amount is still owed to the First Shift program — which may be the case if the parent chose a payment method other than online credit card payment.
The Questionnaire tab shows the answers submitted by the parent during registration. Only the parent can edit the answers via the Purchase module in their account. To do this, they must open the transaction’s side panel, click on the relevant line, and then choose the Questionnaire tab. Like the host questionnaires, they can edit responses by clicking the blue pencil.
You can also access a participant’s profile by clicking on View Profile under the member number. This will show general member information. A member registered in the First Shift program will have the member type “First Shift.” Note that this membership type cannot be added to a team until their First Shift Program is complete, they register for programming, and receive the "Player" Member Type.
The Actions button allows you to resend the invoice to the parent, send a message to the member, or submit a refund request or program change request.
To submit a request, click on Submit a Request. In the pop-up window, select the type of request to submit.
Refund Request
A refund request can be submitted to the program administrator, along with any relevant information to support the decision. The administrator will receive a notification and can either approve or deny the request. You won’t receive a notification once the decision is made, but you can check if the request has been processed in the Transaction tab.
Program Change Request
When submitting a program change request, you must indicate which program the request should be directed to. You can add a note to complete the request. No notification will be sent to you, but if the request is approved, the member will be removed from your list of registrants, and a spot will be freed up in the program.
Host Waitlist
The Hosts’ Waitlist tab displays the list of members registered on the waitlist, sorted by program. To view this list, select one or more programs using the dropdown menu, then click on Search.
As the host of a program, you can accept members from the waitlist to fill available spots in your program. By opening the side panel, you will see the basic information provided when the profile was created. Please note that no “member type” has been assigned to these members. To accept a member from the waitlist, click the Actions button, then select Accept. An acceptance email will then be sent to the parent, inviting them to complete the registration online. The invited member's status will then change to Waiting for client.
A member on a waitlist may register for a different program. In such cases, they will no longer be eligible for the program for which they were initially marked as Pending. Please note that there is no automatic time limit associated with the invitation: you must manually manage the time allocated to complete the registration. This is why we recommend including the registration deadline in the note that accompanies the invitation. You may also change a Waiting for client member’s status back to the waitlist or reject their admission to the program.
Important: If you invite more members than the number of available spots in your program, all of them will be able to register—this aspect is not managed by the platform.
Sending a Communication
A program host can send a communication to one or more registered members, or to one or more members on the waitlist.
Registered Members:
To send a communication, go to the Host Registrations tab, check the boxes for the desired members, then open the side panel. From the Actions button, select Send Commuinication.
After confirming the list of recipients, click Next. You’ll have two messaging options:
Write a custom message
Choose a pre-written template (which you can edit as needed)
All messages are sent as BCC.
You can also send a message to a single member directly from their profile side panel via the Actions button.
Waitlisted Members:
As with registered members, you can send a message from the Host Waitlist tab by selecting the desired members.
Reports for Hosts
Two reports are available to help you manage your programs.
The MHA Registration - First Shift Report provides information about the participants in your program, while the Opt in Report compiles all the responses from the waivers signed as part of the program registration process.
To download a report, hover your mouse over the top right corner of the report, located just below the Export as PDF button, to reveal the … icon.
