It is possible to convert a member's manual instalment (cheque, cash, Interac e-transfer, external payment) into a credit card payment. Here is the procedure to follow:
Procedure if no manual payment has been debited
Click on the transaction in the Transaction tab of the member's profile
Click on Action and on Convert to transactional
The system will ask you to confirm your merchant account
Click on Next
The system will ask you to select the account linked to this member
You must then confirm the payment conversion by clicking on Confirm.
You must then ask the parent to go to My Account in order to proceed the instalment payment on their credit card
Procedure to follow if a manual payment has already been debited
Click on the transaction in the Transaction tab of the member's profile
Click on the three little blue dots the right side panel of the Received Payment box
Click on Delete
You will be asked to confirm that you wish to delete the payment
Click on Confirm
Click on the Action button in the upper right hand corner
Click on Convert to Transactional
You will be asked to confirm your merchant account
Click on Next button
The system will ask you to select the account linked to this member
You must then confirm the payment conversion by clicking on Confirm
You must then ask the parent to go to My Account in order to proceed with the desired payment on their credit card
When the parent has completed the payment, you must return to the member's Transaction tab and click on Modify in the registration box
Select the manual payment method that was used for the previous payments
Click on Confirm.
The manual payment will then be indicated in the member's transaction, you will then need to apply the payment. Please refer to the Apply Payment documentation