The communications communication tool can be used to only send sports communications only from your organization through the HCR system. Each time you send an email, you will need to accept that you understand must accept the terms and conditions set out by your National Organizationestablished by Hockey Canada.
The HCR email function within HCR is intended for the purposes management of sports managementyour members. It is not intended for emailing participants to email members with notices of additional services, promotions, third parties -party promotions, and/or hockey specific researchsearches. Use it with discretion, and if you are in doubthave any doubts, contact your branch.
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Note: You will receive replies to your sent messages in your mailbox and not in the HCR communications menu. |
There are 4 four different ways to initiate communication:
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Communications section
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Communications menu
Members menu
Teams menu
Clinics menu
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Allow communications
The HCR communication module will send the message to the email address entered in the general information section of the member profile.
Plus, when a contact linked to the member is created in My Account and adds his information in the Contact tab if the Allow communications box is checked, this contact will receive messages sent from the communication menu.
For more information on adding contacts to My Account, please consult the Members - Contacts documentation.
As a registrar, you can check the box Allow communications in the member's HCR profile contacts. Please refer to the Members - Profile Page - Contacts documentation for more information.
Communications menu
Click on the Communications module in the left-hand menu.
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If you want wish to initiate an email to users of an organization or multiple organization (permission based) , you can start the process from the compose menu by clicking Compose. From there, you will be able to in one or more organizations, click on Write. Then select Organization or Participant, depending on who you want wish to send the communication to.
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By selecting Organization, you can
Organization
If you select the Organization option, click on the organization tree icon on the left to search and select select your organization.
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Select the organizations to which you wish to send your communication. Selecting other organizations is permission based, you can only send communications to sports associations you have access to.
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By clicking on Organization contact the message to and click on Close.
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The list of users found by the search will include your organization's staff members and user that have been set up under the Organization / User tab and Staff tab.
To remove users you don’t want to send communications to, click the check box.
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A download and HCR users only. You can use the checkbox to remove specific users from the list.
A Download button at the bottom of the page will allow you to create a contact list.
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A red box for Invalid Recipients appears when the email address is missing in the Primary Information section of a member’s profile. By clicking on the arrow, you will be able to see if the member has an email address in their contacts. If they dolets you download the email list as a CSV file if you need to use it in another system.
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When you select, you may see a red Invalid Recipients box. These are members who do not have an email address in the General Information menu of their profile. You'll see whether members have email addresses in their contacts by clicking on the arrow. If so, you can select them.
You can also download the list of invalid recipients to create a list of members that require updated information on their profilecorrect members' profiles.
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The next step is to compose the email, and to accept the terms and conditions. Once done, you can click Confirm to send the communications.
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Note: If members reply to your message, you will not receive the reply in the HCR; the reply will be sent to the address indicated in Reply To email. |
By default, the reply email address displayed is the one you entered in the menu Manage - Organization. If you'd like members to reply at a different email address, change the email address.
Then, enter the subject and content of your message. Several formatting options are available, including adding a web link.
Click on the I understand box to indicate your acceptance of Hockey Canada's terms and conditions.
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Participant
By selecting Participant, you can add the desired members from by their HCR # number or by using the advanced search by entering the first and last name. If several people of more than one person with the same name appearappears, click on Add on the correct participant.
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You can send your communication to several members by clicking on +Add if you know the HCR # or clicking Advanced search.
Every time you create a new communications, the option to download the list of emails in a csv file will be available.
Click on next . You can always download the email list as a CSV file if you need to use it in another system. Then click on Next to write your message.
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Note : The system will |
send an email to each |
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selected member, deleting any duplicates in the list of email addresses. Messages will be sent individually, so other members will not see the list of people |
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to whom the message has been sent. |
Members
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From members' search results
You can initiate send a communication message from the results of the member search . Use one of the desired criteria to search for your list of members and from the results you can select all contacts and use the action menu to launch the communication module.
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By selecting an option from the filter Type, you will be able to pull from members with a registration, or rostered team members for the currently season only.
From the search results, you can select members by putting a checkmark beside the participants name, or click the arrow to Select All, Select Current Page or Unselect All.
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From the side panel, click the Actions button, and select Send Communications.
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You will then see the same communication module with emails addresses preselected.
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There is 2 ways you can initiate emails from the roster module:
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results using the desired filters. By selecting Player in the Type search criteria, the complete list of members registered for the current season will be displayed.
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Once you've completed your search, select the players you want by clicking on the checkbox on the left. You have the option of selecting all players selecting the current page, or you can select players individually by checking each one.
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Once you've selected the players, the side panel will appear on the right. Click on the Action button and select Send a Communication.
Simply follow the steps outlined in the Communication Module to send a message to your members.
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Teams Menu
There are two ways to send emails from a team roster:
The Action button on the team roster page will send a message to all team participants (players/bench staff and released players). If you wish to remove released players from the list, simply remove delete them from the contact list or proceed as follows below.
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using Using the action Action button in one of the section of the team sections will send a communication message only to the participant of in that section.
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You will then see the same communication module with emails addresses preselected.
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the names of the participants. Simply follow the steps outlined in the Communication Module to send a message to your members.
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Note: You will be able to send communication only to the participant linked to your organization. |
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Clinics Menu
You can send a message to the participants of your courses to do this, you must:
Click on the clinic
Go to the Attendees tab
Select the participants by using the check mark to the left of the names
A side panel will open on your right, click on Action, then on Send communication
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You will then see the same communication module with emails addresses preselected.
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the names of the participants. Simply follow the steps outlined in the Communication Module to send a message to your members.