A new communication module is currently available. The email function within HCR The communication tool can only send communications from your organization through the HCR system. Each time you send an email, you must accept the terms and conditions established by Hockey Canada.
The HCR email function is intended for the purposes management of hockey managementyour members. It is not intended for emailing participants to email members with notices of additional services, promotions, third parties -party promotions, and/or hockey specific researchspecific searches. Use it with discretion, and if you have any doubts, contact your branch.
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Note: You will receive replies to your sent messages in your mailbox and not in the HCR communications menu. |
There are 3 four different ways to initiate communication:
Communications menu
Members menu
Teams menu
Clinics menu
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Communications section
From the communications module on your right in the new navigation
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Allow communications
The HCR communication module will send the message to the email address entered in the general information section of the member profile.
Plus, when a contact linked to the member is created in My Account and adds his information in the Contact tab if the Allow communications box is checked, this contact will receive messages sent from the communication menu.
For more information on adding contacts to My Account, please consult the Members - Contacts documentation.
As a registrar, you can check the box Allow communications in the member's HCR profile contacts. Please refer to the Members - Profile Page - Contacts documentation for more information.
Communications menu
Click on the Communications module in the left-hand menu.
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If you want wish to initiate an email to users of an organization or multiple organization, you can start the process from the compose menu by clicking “Compose”. From there, you will be able to select "Organization" or "Participant" in one or more organizations, click on Write. Then select Organization or Participant, depending on who you want wish to transmit send the communication to.
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Organization
If you select the Organization option, click on the organization tree icon on the left to search and select select your organization.
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Select the organizations to which you wish to transmit your communicationsend your message to and click on Close.
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The list of users found by the search will include your organization's staff members and HCR users who have access to HCRonly. You can use the check box checkbox to remove certain specific users from the list.
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A "download" Download button at the bottom of the page will allow lets you to download the email list of emails in as a csv CSV file if you need to use it in another system.
The next step will allow you to set the subject of the email and also the content.
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When you select, you may see a red Invalid Recipients box. These are members who do not have an email address in the General Information menu of their profile. You'll see whether members have email addresses in their contacts by clicking on the arrow. If so, you can select them.
You can also download the list of invalid recipients to correct members' profiles.
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Note: If members reply to your message, you will not receive the reply in the HCR; the reply will be sent to the address indicated in Reply To email. |
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Do not use emojis when sending messages or in the subject line. Emojis are not taken into account during formatting. If emojis are present in the subject, the message will not be sent. |
By default, the reply email address displayed is the one you entered in the menu Manage - Organization. If you'd like members to reply at a different email address, change the email address.
Then, enter the subject and content of your message. Several formatting options are available, including adding a web link.
Click on the I understand box to indicate your acceptance of Hockey Canada's terms and conditions.
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Participant
By selecting Participant, you can add the desired members from by their HCR number or by using the advanced search by entering the first and last name. If several people of more than one person with the same name appear you will then have to select the desired member.
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You have the option to appears, click on Add on the correct participant.
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You can send your communication to multiple several members by clicking on "+Add". You can always have the option to download the email list of emails in as a csv CSV file if you need to use it in another system. You must then Then click on next Next to write your message.
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Note : The system will |
send an email to each |
selected member, deleting any duplicates in the list of email addresses. Messages will be sent individually, so other members will not see the list of people |
to whom the message has been sent. |
Members
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From members' search results
You can initiate send a communication message from the results of the member search . Use one of the desired criteria to search for your list of members and from the results you can select all contacts and use the action menu to launch the communication module.
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By selecting "Player" in the search "Type", you will be able to have results using the desired filters. By selecting Player in the Type search criteria, the complete list of members registered for this the current season will be displayed.
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You will then see the same communication module with emails addresses preselected.
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There is 2 ways you can initiate emails from the roster module :
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Once you've completed your search, select the players you want by clicking on the checkbox on the left. You have the option of selecting all players selecting the current page, or you can select players individually by checking each one.
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Once you've selected the players, the side panel will appear on the right. Click on the Action button and select Send a Communication.
Follow the steps outlined in the Communication Module to send a message to your members.
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Teams Menu
There are two ways to send emails from a team roster:
The Action button on the team roster page will message all team participants (players/bench staff and released players). If you wish to remove released players from the list, simply remove delete them from the contact list or proceed as follows below.
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using Using the action Action button in one of the section of the team sections will send a communication message only to the participant of that sectionin that section.
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You will then see the same communication module with the names of the participants. Simply follow the steps outlined in the Communication Module to send a message to your members.
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Note: You will be able to send communication only to the participant linked to your organization. |
Clinics Menu
You can send a message to the participants of your courses to do this, you must:
Click on the clinic
Go to the Attendees tab
Select the participants by using the check mark to the left of the names
A side panel will open on your right, click on Action, then on Send communication
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You will then see the same communication module with the names of the participants. Simply follow the steps outlined in the Communication Module to send a message to your members.