If you have set up your registration fees to allow your members to register on a waiting list. You will find the members in the Tasks menu, then select the Waiting List.
To view the members on a waiting list:
Select the registration fee from the drop down
Select a wait list status (optional)
Once you search for your division, a list of wait list members will be shown.
From the search box, you can enter partial or full to filter the display on screen.
You can click on the directional arrows to sort by that column.
Reference # - the waitlist number and the source will be shown (online or admin)
Added date - the date the member was added to the waitlist
Name - the member’s name and link to their profile
Date of birth - the date of birth of the member
Status - the status of the waitlist - pending, waiting for client, converted or cancelled
To Accept or Cancel a Member on the Waiting List
Click on the member and a side panel will open to the right.
Click the Action button
Select Accept or Cancel
Note: If the member was Cancelled or is Waiting for client, you have the option to Reset status
When you accept a member, a pop-up window will open to confirm the member's acceptance. Click on Confirm. This will email the parents, letting them know a spot has opened up for them. The parents will then be invited to log into their My Account to complete the transaction.
This is the message the parent will receive by email.
Manual Registration Accepted off Waitlist
When a registration is done manually, and it is accepted off the waitlist, a pop up window is shown.
Click on Manual registration to complete the registration.
Online Registration Accepted off Waitlist
When an online registration is accepted off the waitlist, parents will need to log onto their My Account. A pop up message will be displayed.
To accept the spot and continue the registration, click Pay Now
To cancel your spot, click Cancel
Note: If the parent clicks on Cancel, they will be asked to enter a reason for refusing and the MHA will receive an email notifying them of the member’s refusal.
