Refund a credit

Owned by Annick Chiasson
Last updated: Sept 24, 2024 by Gilles Taillon
1 min read

It is possible to refund a member's account with a remaining credit.

  • Click on the Transaction tab in the member's profile

  • Click on the credit line so that the side panel opens

  • Click on the Action button and select Refund

 

  • The system will ask you for the payment method you wish to use for the refund.

  • You have the option to add an internal note (visible to administrators only) and an external note (visible to the customer)

  • The balance of the credit will be $0.00 and the credit will be recorded as refunded.

Â