Member Profile:

Login Account vs Spordle ID

When entering the Members section of My Account, you will see the top circles with initials or pictures. Each circle represents a profile that is linked to your account, as well as one for your login account.

You can add a member by clicking the circle with the person + and following the instruction from Linking a Member.

The profile showing a gold crown is your login account. To view information related to your Spordle ID profile, select the circle that lists your member number

Picture

To Add a picture to your profile, click the Camera, Add an image, and Save.

Change Address

To update an address from the My Account / Members menu, click on the member’s circle so their information is displayed. Click on Submit an address change. The message Address Change Request will be added, and the profile status will change to Unconfirmed the next time you log in to your My Account.

Adding Contact Information

Contact information can be added to a member’s profile through the My Account menu.

To add a contact, click on Add a contact under the member's name, or inside the Contacts tab.

Enter the following information:

• Contact type

• First and Last name

• Email

• Phone number

• Phone number type

• Emergency contact (optional)

If you need to update or remove a contact, contact your local sports association's registrar.

Linked to this Member

By clicking on the Accounts linked to this member, you can view who has added this member to their My Account.

Waitlist

When a player that is linked to your My Account is accepted from the waitlist, you will receive an email to let you know. You will then need to log onto your My Account to confirm your spot and complete the registration, or to cancel your waitlist place.

Once you log into your My Account, a pop-up window will appear for the waitlist. To confirm your spot, click Pay Now, this will redirect you back to the online registration where you can sign the waivers and choose your method of payment. To cancel your spot, click cancel enter the reason you wish to cancel, and click confirm.

Red Exclamation Mark

From time to time you may find red exclamation marks on the circle with the profile’s initials. This will let you know that there are missing requirements that need to be updated - Required fields are missing, Mandatory or critical waivers needs to be signed, and/or missing documents.

Required fields are missing

Some fields are now mandatory to be updated on a member's profile - Indigenous, Ethnicity, and Birth Country. If these are missing from a member's profile, required fields are missing flag will show on the profile page. You can click on the flag to open it, and you can update the missing fields.

Tabs available on a member's page

Schedule

Upcoming payments and course dates can be viewed for the selected participant. If the course is offered online, a link will available by going to the date the course starts on. You can view the schedule by day, week, month, or a full schedule.

Documents

Documents may be required to approve your profile - please ask your association for a full list of what is required in your area.

If a document is needed, you may see a Missing Document Flag, you can click on it and it will let you know what is missing or needs to be updated.

The required documentation can be added, click the Add button, select the Document type, then click Save. Only one document can be added at a time, but a type of document can be used as many times as needed.

If a document has been added by mistake or is no longer valid, please contact your local hockey association and your registrar will be able to remove them.

Here is how we protect the documents

1. All documents are stored in a file system in AWS (Amazon Web Service) that is completely secure. All uploaded files belong to the account that uploaded them. Spordle employees do not have access to these files.

2. Files can only be viewed when you are logged into Spordle Id the URL link for each file is not publicly available.

3. Only the parent who uploaded the file will have access to the file and the registrar who has read permission on the file.

Registrations

A history of the participant’s registration can be viewed here.

Qualifications

All qualifications and the status will be shown for the participant. When registering for a course, be sure to use your correct Spordle ID #, so the qualification can be added to your profile.

Waivers

If a waiver needs to be signed, you may see a Mandatory waiver needs to be signed Flag, you can click on it and it will open the waiver that needs to be signed.

A history of the member’s waivers will be displayed, showing the season, reference #, waivers, and whether it has been signed or not. If a waiver has not been signed, click on it - the side panel will open and you can click on the blue pencil to sign the waiver.

Suspensions

If a suspension is added to the member's profile, it will be displayed in the Suspensions tab. A history of the member’s suspensions will be displayed.

Background check

Background checks and the status can be viewed here. To add a background check, please contact your local sports association.

Officials

For the full documentation on officials, click here.

My Reports: Here you will be able to view any report that has been submitted for you. From the display, you will be able to sort and view basic information for the report - Season, Date, Officiating Coach, Team Category, and Home and Away Team. 

To view report detail, click on the line item and the side panel will open. 

• From the side panel: 

  • At the top: you will see who was the Officiating Coach submitted the report. 

  • Info tab: you will see information for which game the report was for

  • Type tab: you will see the report type and results

  • Notes tab: you can view comments from the Officiating Coach

My Supervision Forms: To submit a new report, click on +Add.

• To find an official you are submitting the report on, you can search by First/Last name or by Spordle ID #. Note: if you know the DOB, it will narrow the search results.

• Select the official from the search results Note: if the search finds someone with the same name but does not have the official qualifications, you will not be able to select that member

• Enter the game information that the report is for

• Private Comment is optional - only the supervisor and administrator will be able to view it

• Click Next

• Select the type of supervision and choose an answer for each question

• Click Next

• You can add comments (optional) 

To view or modify a report, click on the line item and the side panel will open. 

• From the side panel:  

  • At the top: you can use the Action button to delete or view all supervision reports 

  • Info tab: you will be able to edit the date only

  • Type and Notes tab: you can edit each field using the blue pencil

Clinic Management

Clinic management is permission based. Click the Clinic Management tab and a list of clinics that you have access to will be displayed.

To view the list of registered participants, click on the clinic.

Based on the permissions allowed by your organization, your access may be as follows:

• Read-only access

  • You can print the list of participants by clicking on Excel

• Write and read

  • This option allows you to take attendance, and indicate successful participants by clicking on the blue pencil on the side panel of participants. You can also print the list of participants by clicking on Excel.

Travel permits

Access to travel permits are enabled by your Branch office. Bench staff that are rostered to a team will have the tab for Travel Permits available to them.

To submit a request, click on +Add.

Complete the required fields:

• Teams for which the permit is requested

• Title (tournament name)

• Type of event (Home, Away, n/a)

• Type of travel (multiple choices are available)

• Host website (optional)

• Host team name (optional)

• Number of games (optional)

• Host Division (optional)

• Host class (optional)

• Host category (optional)

• Host Country

• Province

• Host City (optional)

• Host Organization (optional)

• Host Arena

Once completed click on Next

You must then enter the start and end dates of the tournament and you can add a note if desired.

Your regional or local organization may also request a document to be attached to your travel permit application. In the case below the organization requests that you attach the tournament receipt to the travel permit application. Click Add.

You then have 2 options:

• Submit the permit (will be sent to your branch or provincial organization for approval)

  • If you select this option, you will not be able to make any changes to your request

• Submit later (you can make changes and submit the permit later)

Click Confirm

Once the travel permit application is submitted, it must be approved by your branch.

Travel permits submitted by you will be displayed.

• Team: the team name and branch

• Event: the even name and if it is home or away is shown

• Location: the location that the permit is requested for

• Start Date: the start date of the event

• End Date: the end date for the event

• Status:

  • Draft: the travel permit has not yet been submitted

  • Pending: the travel permit is pending approved or declined by your provincial or regional organization

  • Approved: the travel permit has been approved by your provincial or regional organization

  • Declined: the travel permit has been declined by your provincial or regional organization

The travel permit module will generate an email notification when the status of a travel permit changes and will send an email to the creator and approver.