Edit Primary informations

A member's primary information is that which identifies the member, i.e. last name, first name, date of birth and gender identity. Hockey Canada also considers the e-mail address to be primary information. This information must be filled in when creating a member profile, either through online registration by a parent or by creating a member profile by an association's registrar when registration is done manually using the information provided by a parent or an external system (third party).

Some of this information, such as gender and date of birth, is also used to classify members into divisions.

Given the sensitivity and importance of this information, Hockey Canada has decided to make branch approval mandatory for all modifications to mandatory primary information.

To do so, click on edit in the Primary Information section.

The fields corresponding to primary information will appear grayed out. To request a modification of this information, click on Request Mandatory Change in the blue band. A pop-up window will open, allowing you to fill in the information to be modified.

Click submit, and the request will be forwarded to your branch for approval.

If the participant is shared between two organizations, both organizations can request the changes, and both branches can approve them.

All changes submitted by external systems will also be subject to this approval process, so an organization using an external system (third party) will no longer be able to make changes affecting mandatory primary information without the branch having approved the process. However, MHAs may at any time submit a modification directly into the HCR following the established process.

Once the request has been submitted, you will receive a notification that it has been submitted and is pending. You will also receive notification when a decision has been made, i.e., whether the change has been approved or refused.

You can return to the request to cancel it at any time before your branch makes a decision.

A window will appear when you click on the Pending change request notification in red, allowing you to see by whom the request was created and the changes requested.

You can also cancel the request by clicking on Cancel request.

Approved modification logs are in the history tab in the bottom section: Member information change logs.

Manage Request

The branches can manage the request via the Task module.