Cancellation of amount due after cancel registration
- Annick Chiasson
If you have canceled a registration, but an amount due still appears, follow these steps to correct the balance:
IMPORTANT : if you credit an invoice with more than two registered members, all members will be credited. The credit will not apply only to the member for whom you perform the action.
Access the Transaction:
Go to the transaction tab linked to the canceled registration in the member's profile.
Click on the transaction to open the side panel.
Credit the invoice:
In the side panel, click on the Action button
Click on Credit invoice. This action will adjust the balance to the appropriate amount.
It is recommended to record an internal note for future reference.
Check Balance
Check that the balance now shows the correct amount after crediting the invoice.
By following these steps, you should be able to resolve any remaining balance issues related to cancellation.