Refunding A Participant
In order to issue a refund, we must go to a participant’s profile and click on the transactions tab. We can only refund money that has been processed and can’t refund more money than what has been paid.
Note: Only transactions that have been processed by credit card through the HCR online registration will be refunded directly on the account’s credit card.
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To refund: Click on the action button in the right side panel and then click on refund. A dialog box will open so that you may enter the reason for the refund as well as the amount.
Now we can click on a row of a transaction to open the side panel. The side panel will open and we can see our transactional and registration history.
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We need to click on the action button and select refund to issue a refund.
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Once we click on the refund button, we have to fill out the refund transaction information. Only refund amount and payment method are mandatory in this step.
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These are the accepted methods to issue a refund in the payment method dropdown.
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Now that we have issued a refund, we can see the history of the transaction from the side panel.
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